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Tourists
915 State Road
North Adams, MA 01247

Phone:413 346 4367
Website:touristswelcome.com

Company Description:
TOURISTS is a new 48-room hotel opening summer 2018 in North Adams, MA, a resurgent town in the Berkshires and a trailhead for New England’s history, art, food, music and exploration. TOURISTS brings the East Coast debut of chef Cortney Burns, formerly of San Francisco’s Bar Tartine, with a new restaurant called Loom, a nod to the many 19th century-era textile mills in the surrounding region.

TOURISTS’ name is drawn from the history of the Mohawk Trail, America’s first scenic byway and the road on which the hotel now sits. When the route first opened in 1914, local restaurants, shops, attractions and inns along the road promoted themselves to travelers by hanging a sign bearing the single word “TOURISTS.”

Job Title:
Executive Housekeeper/Housekeeping Manager
Salary Range:Location:
North Adams
Job Type:Category:
Full TimeHospitality/Travel/Tourism
Education Level:Work Experience:
High School or Equivalent
3+
Description:
About TOURISTS
TOURISTS is a new 48-room hotel opening summer 2018 in North Adams, MA, a resurgent town in the Berkshires and a trailhead for New England’s history, art, food, music and exploration. TOURISTS brings the East Coast debut of chef Cortney Burns, formerly of San Francisco’s Bar Tartine, with a new restaurant called Loom, a nod to the many 19th century-era textile mills in the surrounding region.

TOURISTS’ name is drawn from the history of the Mohawk Trail, America’s first scenic byway and the road on which the hotel now sits. When the route first opened in 1914, local restaurants, shops, attractions and inns along the road promoted themselves to travelers by hanging a sign bearing the single word “TOURISTS.”


Job Description Summary
The Executive Housekeeper will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to, directing, overseeing and managing the Housekeeping and Laundry staff. The Executive Housekeeper is responsible for the cleanliness, arrangement and overall presentation of the property. The person holding this position must possess the highest expectation of cleanliness, attention to detail and have the ability to train Housekeeping staff to reproduce expectations.

The person having this position must possess good communication skills and a thorough understanding of TOURISTS policies, and have the ability to resolve conflict. They are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, the Executive Housekeeper must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. The Executive Housekeeper must promote TOURISTS’ vision and values in all actions and decisions and are accountable to the overall team.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed.
Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Requirements:
Essential Functions
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Responsible for completing an in-room checklist for each room your are assigned to
Notify Supervisor and/or Front Desk and Maintenance about any guest rooms that need to be placed out of order for maintenance concerns
Ensure all employees maintain a high level of personal hygiene and adhere to dress code policies for their scheduled shift
Resolve customer complaints regarding Housekeeping operations
Inspect all guest rooms and ensure each passes TOURISTS standards
Develop departmental objectives, budgets, policies, procedures and strategies
Train and supervise Housekeeping and Laundry staff
Schedule Housekeeping, Laundry and Public Space Attendant hours and assign duties and responsibilities in accordance with work requirements
Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
Continually maintain inventory of linens, cleaning supplies and guest amenities to ensure adequate supplies in accordance with established par levels and timeframe
Maintain the storage rooms with at least one (2) par clean at all times
Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
Maintain constant communication between all departments (i.e. room status with Front Desk and Maintenance)
Promote and encourage guest name recognition at all times
Possess knowledge of all guest services and amenities
Establish cost improvement objectives and implement action plans
Implement inventory standards and procedures to consistently conduct an accurate inventory
Monitor compliance with health and fire regulations regarding lodging facilities
Evaluate new products for usefulness and sustainability
Arrange for equipment purchases and repairs
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
Hold staff accountable for their job performance through regular performance evaluations
Maintain awareness of documentation needed and retained in employee files
Maintain all operating procedures, manuals and training guides up-to-date
Ensure open lines of communication with staff, all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings

Additional Essential Functions and Accountabilities
Keep Lodge, Restaurant and all public spaces clean and organized
Assist Management team with office cleaning
Keep laundry facility clean and functioning properly
Keep GM and management team aware of all housekeeping and laundry employee issues
Inventory controls (i.e. linens, in room amenities, cleaning supplies, etc.).
Responsible for, but not limited to, ensuring charges for additional revenue generated gets posted to guest rooms
Maintain an increased awareness of safety issues.
Ensure all security policies and procedures are observed in areas such as computer security, keys, locks, inventory, and property and employee information


Reporting Relationship
Reports Directly to: General Manager
Also works for: Assistant General Manager
Directly Supervises: Laundry and Housekeeping Staff


Education & Experience
Three (3) years related experience in hospitality or service industry.
High School diploma or general education degree (GED). College Degree preferred.


Competencies
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of co-workers and sister property staff
Proficiency in Microsoft Excel and Word
Ability to understand other computer programs (i.e. Property Management System)
Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals
Certificates, licenses, and/or identification cards as required by the US Department of Justice to verify employment eligibility


Working Conditions/Environment
The noise level in the work environment is usually moderate
The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


To apply please email a resume and letter of interest to theteam@touristswelcome.com


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com