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Tourists
915 State Road
North Adams, MA 01247

Phone:413 346 4367
Website:touristswelcome.com

Company Description:
TOURISTS is a new 48-room hotel opening summer 2018 in North Adams, MA, a resurgent town in the Berkshires and a trailhead for New England’s history, art, food, music and exploration. TOURISTS brings the East Coast debut of chef Cortney Burns, formerly of San Francisco’s Bar Tartine, with a new restaurant called Loom, a nod to the many 19th century-era textile mills in the surrounding region.

TOURISTS’ name is drawn from the history of the Mohawk Trail, America’s first scenic byway and the road on which the hotel now sits. When the route first opened in 1914, local restaurants, shops, attractions and inns along the road promoted themselves to travelers by hanging a sign bearing the single word “TOURISTS.”

Job Title:
Maintenance Technician
Salary Range:Location:
North Adams
Job Type:Category:
Full / Part TimeHospitality/Travel/Tourism
Education Level:Work Experience:
High School or Equivalent
Description:
About TOURISTS
TOURISTS is a new 48-room hotel opening summer 2018 in North Adams, MA, a resurgent town in the Berkshires and a trailhead for New England’s history, art, food, music and exploration. TOURISTS brings the East Coast debut of chef Cortney Burns, formerly of San Francisco’s Bar Tartine, with a new restaurant called Loom, a nod to the many 19th century-era textile mills in the surrounding region.

TOURISTS’ name is drawn from the history of the Mohawk Trail, America’s first scenic byway and the road on which the hotel now sits. When the route first opened in 1914, local restaurants, shops, attractions and inns along the road promoted themselves to travelers by hanging a sign bearing the single word “TOURISTS.”


Job Description Summary
The Maintenance Technician will exceed expectations of all guests in a multitude of tasks that include, but are not limited to, planning, directing, or coordinating activities in areas such as groundskeeping, property maintenance, architecture, and engineering, in addition to research and development in these same areas.

The Maintenance Technician must possess good communication skills and a thorough understanding of TOURISTS policies, and have the ability to resolve conflict. All TOURISTS employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, the Maintenance Technician must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. A Maintenance Technician must promote the company’s vision and values in all actions and decisions and is accountable to the overall team.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Requirements:
Essential Functions
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Maintain all property components including but not limited to plumbing, electrical, HVAC, life safety, doors, windows, flooring, and roof systems.
Resolve customer complaints regarding property and grounds maintenance
Follow standards and procedures
Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
Communicates with the Front Desk and Maintenance Manager regarding grounds and/or maintenance needs
Have an understanding of all maintenance schedules (i.e. landscape lighting, sprinkler systems, pool temperature)
Perform, manage and implement all regularly scheduled maintenance operations (filters, updates, paint, etc.)
Problem-solve and implement methods to improve department
Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings

Additional Essential Functions and Accountabilities
Good knowledge of HVAC, plumbing and electrical systems
Have knowledge of and be able to perform repairs to plumbing and electrical systems.
Have knowledge of and be able to perform carpentry, painting related work.
Properly account for tools, equipment and materials
Ability to handle miscellaneous tasks assigned as needed to deliver highly professional property management services to property and occupants.

Reporting Relationship
Reports Directly to: Maintenance Manager

Education & Experience
High School diploma or general education degree (GED).
Two (2) years related experience in hospitality or service industry

Competencies
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of co-workers and sister property staff
Proficiency in Microsoft Excel and Word
Ability to understand other computer programs (i.e. Property Management System)
Ability to apply concepts of math including: addition, subtraction, multiplication, division, algebra and geometry, using whole numbers, common fractions, and decimals.

Working Conditions/Environment
The noise level in the work environment is usually moderate
The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


To apply please email a resume and letter of interest to dave@touristswelcome.com


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com