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915 State Road
North Adams, MA 01247

Phone:413 346 4367

Company Description:
TOURISTS is a new 48-room hotel opening summer 2018 in North Adams, MA, a resurgent town in the Berkshires and a trailhead for New England’s history, art, food, music and exploration. TOURISTS brings the East Coast debut of chef Cortney Burns, formerly of San Francisco’s Bar Tartine, with a new restaurant called Loom, a nod to the many 19th century-era textile mills in the surrounding region.

TOURISTS’ name is drawn from the history of the Mohawk Trail, America’s first scenic byway and the road on which the hotel now sits. When the route first opened in 1914, local restaurants, shops, attractions and inns along the road promoted themselves to travelers by hanging a sign bearing the single word “TOURISTS.”

Job Title:
Night Auditor
Salary Range:Location:
North Adams
Job Type:Category:
Full TimeHotel & Restaurant
Education Level:Work Experience:
High School or Equivalent
Job Title: Night Auditor
Employment Classification: Full and Part-time, Non-Exempt (Hourly)
Location: TOURISTS

The Night Auditor will exceed the expectations of guests by providing a multitude of accounting and front office related tasks set forth in procedures, training manuals, checklists and guidelines. The needs to be fulfilled and the duties to be performed by the Night Auditor require that the individual be mathematically inclined and be able to effectively generate flawless accounting reports within Property Management Software, and complete a night audit in compliance with property standards. A Night Auditor is required to deliver the same guest experience during overnight hours as the Front Desk agents deliver during daytime hours.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of property policies, procedures and expectations. All TOURISTS employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Night Auditors must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Night Auditors must promote the TOURISTS vision in all actions and decisions and are accountable to the overall team.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Essential Functions
Adhere to all standards of operations, policies and procedures, manuals, memos and oral instruction
Complete all shift checklist items
Ensure each guest is promptly recognized, greeted and assisted during their stay
Check in and out all hotel guests in a confident, professional and friendly manner
Take hotel reservations accurately and efficiently
Generate flawless accounting reports within Property Management Software
Complete a night audit in compliance with standards
Ensure immediate response is given to any and all guest comments and concerns.
Inform immediate supervisor about concerns and assist in implementing corrective measures when deemed necessary
Review, correct, print and disseminate the nightly audit packs to identified recipients
Walk the property on nightly basis, log property discrepancies and immediately resolve all security issues which may arise during this shift
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Ensure that all equipment is maintained in good, safe working condition
Handle guests’ luggage and tag for storage, if necessary
Maintain constant communication between all departments
Assist in implementation of special projects
Maintain a positive relationship with employees and guests
Maintain constant communication between all departments
Promote and encourage guest name recognition at all times
Possess knowledge of all guest services and amenities
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain a high level of cleanliness and safety in the work area
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and OSHA requirements
Be familiar with all safety and emergency procedures
Attend all relevant meetings
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of employees or guests
Proficiency in Microsoft Excel and Word
Ability to understand other computer programs (i.e. Property Management System)
Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals

Working Conditions/Environment
Must be able to speak, read, write and understand the primary language(s) of the workplace
The noise level in the work environment is usually moderate
The person having this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com