Certified Patient Navigator-Bilingual 40 hours Great Benefits (GB)

The Certified Patient Navigator is a grant funded position that provides advocacy, information, enrollment and follow up assistance to CHP patients and community at large seeking health, wellness and ancillary services within the practices. The Certified Patient Navigator helps client/patients navigate Massachusetts Health Care reform including enrollment, reinstatement, billing, troubleshooting and the best customer service to all patients. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures. Position is tied to grant funding and may not be converted into a permanent position.

• Must initially pass and later maintain annual certification requirements as outlined by the State of Massachusetts.

• Must be able to understand and analyze billing information to develop processes re-engineering based on business needs.
• Able to research and interpret complex regulations.

• Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to calculate figures and amounts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Microsoft Office: Outlook, Word, Power Point and Excel.
• Position requires a level of specialized knowledge normally acquired through an Associate’s degree, or a combination of education and experience or 2 or more years of experience.