Teller

The Teller plays a vital role in providing exceptional customer service in accordance with MountainOne's customer service standards. This position participates in the daily operation of the branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all monies assigned. The Teller proactively participates in the branch sales referral process as directed by management.

The job performance of the Teller includes some of the following duties:

• Provide excellent customer care regarding daily transactions, proactively addressing inquiries, and resolving problems in accordance with bank policies.
• Perform the basic transactions of a teller; accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds.
• Keep updated and comply with Bank policies & procedures.
• Work cooperatively in close communication and coordination across all company departments/functions.
• Identify business growth opportunities through active listening; by reviewing basic customer account data.
• Proactively participate in the sales referral process.
• Detail oriented.

• Math literacy and fundamental financial calculations;
• Fundamental teller transactions; 
• Proficiency in Microsoft Office Suite; 
• Systems knowledge (teller and customer management); 
• Cash handling; 
• Product knowledge, e.g. deposit accounts, loan products, features/benefits;
• Sales process; as relates to selling through, product promotion, cross-selling and making sales referrals;
• High School diploma;
• Previous experience is highly preferred but not required;
• Flexibility & availability to service all banking hours as needed.