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Berkshire Hotels Group
430 Main Street
WILLIAMSTOWN, MA 01267

Phone:(267)300-6414

Additional Business Name: Holiday Inn Express - Great Barrington

Job Title:
Front Desk Supervisor- Holiday Inn Express Great Barrington
Salary Range:Location:
To Commensurate With Experience Lenox, Lee, Great Barrington, Stockbridge, W. Stockbridge
Job Type:Category:
Full TimeHospitality/Travel/Tourism
Education Level:Work Experience:
Some High School Coursework
2+
Description:
REPORTS TO: Front Office Manager

SUPERVISES DIRECTLY: All front office personnel including guest reception, reservations, PBX.

Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations.

Essential Responsibilities:

To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
To be readily available at all times to deal with problems or complaints.
To ensure that rooms have been serviced and maintained to the standards established by the Company.
To ensure maximum room occupancy within agreed overbooking policy.
To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
To ensure that accounts are balanced daily.
To ensure effective and speedy check-out procedures.
To ensure that inquiries, messages, are delt with courteously and efficiently.
To ensure that all Front of House staff are correctly dressed at all times.
To ensure that all Front of House areas are clean and orderly at all times.
To ensure that newspapers and parcels are delivered to rooms without delay.
To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
To ensure that the Hotel Entrance is easily accessible to cars at all times
To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected.
To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
To ensure maximum security in all areas under your control.
To act as Duty Manager when required.
To monitor trends within the industry and make suggestions how these could be implemented.
Requirements:
To do this kind of work, you must be able to:

Analyze and interpret established policies.
Deal with the general public, customers, associates, union and government officials with tact and courtesy.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Speak and write clearly.
Accept full responsibility for managing an activity.
Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
Be available for work evenings, weekends and holidays.


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com