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Devonshire Estates
329 Pittsfield Road
Lenox, MA 01240

Phone:413-637-1700
Fax:413-637-3200
Website:holidaytouch.com

Company Description:
Luxury Retirement Community

Job Title:
Resident Enrichment Coordinator
Salary Range:Location:
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
High School or Equivalent
Required
Up to One Year
Preferred
Skills/Certifications/Licenses:
Senior Fitness Instructor - Preference: Preferred
Good driving record and have or be able to get CDL license within 60 days - Preference: Required
Description:
Job Overview:
In the role of Resident Experience Coordinator, you are empowered to work side by side with resident’s discovering their strengths and talents to provide a purpose for each new day.
Facilitating connections so people become well-known and belong to the community is an integral component of every task. Once individuals discover their strengths, engage in their purpose, and belong to the community, activities emerge.
Requirements:
A known champion for creating a culture that is resident directed, focused on identifying and highlighting resident strengths, creating an environment that restores one’s purpose and allows opportunities for being well-known and belonging in the community.
• Promotes spontaneous happenings and a variety of activities that combat loneliness, helplessness and boredom among residents.
• Speaks often of resident’s simple pleasures and finds ways for associates and residents to work together to restore meaningful joys.
• Assume responsibility to educate other associates on creating an environment where strengths, purpose and belonging flourish and grow.
• Suggest topics and lead learning circles focused on the resident’s experience.
• Involves residents in all resident experience decision and asks residents for solutions to any issues the community encounters.
• Serves as the first point of contact for residents and guests; covers the reception desk and answers incoming calls as determined by management.
• Supports residents and guests with questions, concerns and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.
• Supports community operations to ensure the highest levels of resident experience and satisfaction.
• Encourages resident volunteerism and tracks metrics of hours that residents are giving back to others.
• Produce a monthly newsletter/calendar of events and activities.
• Adheres to monthly budget and continually looks for ways to enhance the resident experience in terms of the quality of programs paid vendors deliver.
• Plan and implement special seasonal events to celebrate resident birthdays, anniversaries, and holidays.
• Keeps Activity Room organized and welcoming.
• Implement and carryout Resident Welcome Home Program as well as assuming partial responsibility for resident satisfaction with in the first 90 days.
• Lead exercise sessions and coordinate with professional instructors to teach fitness classes (i.e., Tai Chi or Yoga) – based on budget and/or resident interest.
• Coordinate resident and public volunteers to successfully enhance daily activities and events – focusing on volunteers’ interests and passions.


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@berkshirejobs.com