Share Email Opening Title Registrations Advisor (Reservationist)  About the Organization Kripalu Center for Yoga & Health is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Our purpose is to ignite personal and societal transformation and our vision is a world united in service towards well-being, justice, and peace. Kripalu offers onsite and online programs and retreats across a wide range of topics including yoga, meditation, Ayurveda, cooking, outdoor mindfulness, social justice, and more. Located in Stockbridge, Massachusetts, Kripalu Center for Yoga & Health is the largest and most established yoga and holistic retreat and educational center in North America. Kripalu is uniquely suited to allow employees at any level in their careers to aid in the personal growth of our guests, students, and selves. Kripalu seeks to employ positive and motivated individuals across a variety of specialties and skill sets, including hospitality, dining and food service, healing arts, faculty, business functions, and many more. In 2019, The Worksite Wellness Council of Massachusetts awarded Kripalu their Resilience distinction. Kripalu is committed to becoming an employer and community where all belong. We have much work to do and we are committed to doing it. Our team and Board of Trustees have been working with partners from Race and Resilience to shift our understanding, behaviors, policies, and culture to embrace the principles of equity, diversity, and inclusion. Kripalu is an equal opportunity employer that values diversity in its workforce. We do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, gender identity, sexual orientation, military status, national origin age, disability or genetic information, or any other basis, especially those prohibited by applicable law.   Description POSITION SUMMARY: The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest’s stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities. ACCOUNTABILITIES: Provide exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services. Proactively engage callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller’s interests. Guide potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales. Accurately record guest information in the ResortSuite hospitality computer system. Successfully cross-sells additional, appropriate Kripalu offerings to the caller. Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock. Answers phones in a polite and knowledgeable manner, answering caller’s questions fully and clearly. Provide follow up with guests and potential guests as needed. Assists with other registrations and housing requests as assigned. CORE COMPETENCIES: Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles. Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. Demonstrates the knowledge and abilities necessary to perform required job elements to established standards. Learns and adapts quickly in new situations resulting in successful performance. Accepts responsibility for own actions. Embraces experiences as learning opportunities.   Position Requirements ESSENTIAL SKILLS AND EXPERIENCE: High School diploma or equivalent. 1-2 years customer service/sales experience. Knowledge about Kripalu and the surrounding area. Experience with phone service. Strong customer service skills. Professional & reliable. Proficient with Microsoft office, specifically Outlook, Excel and Word. Ability to learn new computer software applications. We are seeking a variety of shifts. Occassional holiday coverage required.   Full-Time/Part-Time Full-Time and/or Part-Time   Shift Various Shifts   Position Registrations Advisor   Number of Openings 2   EOE Statement Kripalu cares deeply about the safety and well-being of our organization, staff, and guests. As such, all new employees are subject to background checks, including—but not limited to—reference checks, Criminal Offender Record Information (CORI), and nationwide criminal database and sex offender search. Additional screenings may be required based on position requirements. We are recommending all employees who work onsite at Kripalu be vaccinated against Covid. For those who choose not to obtain this vaccination, we will be providing periodic testing onsite and potentially recommend additional safety precautions. We will inquire about vaccination status upon date of hire. Kripalu is an “at will” employer; the employment relationship can be terminated by either party at any time for any reason not prohibited by law. Kripalu is an equal opportunity employer that values diversity in tis workforce. We do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, gender identity, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis, especially those prohibited by applicable law.   This position is currently not accepting applications. To search for an open position, please go to http://KRIPALU.appone.com Follow us

 

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