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Title

Housekeeping Manager 

About the Organization Kripalu Center for Yoga & Health is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Our purpose is to ignite personal and societal transformation and our vision is a world united in service towards well-being, justice, and peace. Kripalu offers onsite and online programs and retreats across a wide range of topics including yoga, meditation, Ayurveda, cooking, outdoor mindfulness, social justice, and more.

Located in Stockbridge, Massachusetts, Kripalu Center for Yoga & Health is the largest and most established yoga and holistic retreat and educational center in North America. Kripalu is uniquely suited to allow employees at any level in their careers to aid in the personal growth of our guests, students, and selves. Kripalu seeks to employ positive and motivated individuals across a variety of specialties and skill sets, including hospitality, dining and food service, healing arts, faculty, business functions, and many more. In 2019, The Worksite Wellness Council of Massachusetts awarded Kripalu their Resilience distinction.

Kripalu is committed to becoming an employer and community where all belong. We have much work to do and we are committed to doing it. Our team and Board of Trustees have been working with partners from Race and Resilience to shift our understanding, behaviors, policies, and culture to embrace the principles of equity, diversity, and inclusion. Kripalu is an equal opportunity employer that values diversity in its workforce. We do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, gender identity, sexual orientation, military status, national origin age, disability or genetic information, or any other basis, especially those prohibited by applicable law.
 
Description

POSITION SUMMARY

The Housekeeping Manager is responsible for leading the Housekeeping team in providing exceptional customer service and maintaining high standards of cleanliness for all areas of the Kripalu property. This role acts as a member of Kripalu leadership who continuously looks for innovative ideas for constant improvement and up leveling of service, as well as the optimum use of resources. This position should have a proven background in team building of a large, diverse population of staff.

ACCOUNTABILITIES

  • Build a strong team dynamic through coaching, mentoring and effective communication.
  • Lead in a manner that is consistent with the Kripalu values of Service, Integrity, Inquiry, Presence, Practice and Compassion.
  • Provide effective leadership to housekeeping team, using direct communication, staff meetings, development opportunities, job enhancements.
  • Provide leadership to the Assistant Manager and Supervisors to help them oversee Housekeepers in their duties and ensure that they perform to the prescribed retreat standards.
  • Create and oversee and annual expense budget of $1.8 Million
  • Oversee and analyze supply and equipment purchases and inventory for all general areas of campus, ensuring that products work well, are cost effective and optimized for environmental impact.
  • Lead the team in the use of and optimizes performance through the PMS system.
  • Handle and resolve guest issues and concerns in a timely effective manner.
  • Continuously look for efficient ways to improve the overall appearance and cleanliness of the campus and guest rooms.
  • Stay abreast of Industry standards and innovation; make recommendations about improvements to ensure we are providing exceptional service to our guests.
  • Develop and document operating standards in relation to the efficient and thorough cleaning of the entire facility including, guest rooms, common areas, and office spaces. Ensure that the Housekeeping employees are trained on these best practices.
  • Initiates and maintains an effective inspection program including guest rooms, common areas, offices and restrooms.
  • Incorporates guest satisfaction as a key component of departmental meetings and trainings with a focus on continuous improvement.
  • Oversee the identification in all areas of, required maintenance, replacement, or repairs in order to maintain and improve housekeeping operating standards.
  • Develop strong relationships with external vendors to ensure product quality, support and cost effectiveness.
  • Build strong interdepartmental relationships to reduce/elimination duplication and waste of efforts and materials.
  • Develop and sustain a safety culture within the department through trainings, staff involvement and motivation.
  • Other duties as assigned

CORE COMPETENCIES

  • Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles.
  • Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
  • Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
  • Learns and adapts quickly in new situations resulting in successful performance.
  • Accepts responsibility for own actions.
  • Embraces experiences as learning opportunities.
 
Position Requirements

ESSENTIAL SKILLS AND EXPERIENCE

  • Bachelor’s degree or the equivalent in a business field.
  • Minimum 5 years of experience in a lead housekeeping role in a hotel, hospital, or other residential industry. Including a minimum 2 years in a supervisory or management role overseeing more than 20 FTE’s, directly responsible for budget and staffing.
  • Strong Customer Service focus.
  • Ability to create, sustain and manage strong working relationships with supervisors, staff, related operational areas, vendors, and contractors.
  • Resourceful in training and motivating staff
  • Experience in PMS systems
  • Experience creating department budgets and managing P/L’s.
  • Comes to work with a sense of pride, positive attitude, and determination.
  • Ability to think outside the box and desire to bring new and creative ideas to the table.
  • Bi-lingual (speaking, reading, and writing) in English and Spanish or French is a plus.
  • Ability to manage and analyze staff, resources and supplies to ensure cost effectiveness and efficiencies.
  • Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.

This role will require weekend evening and occasional holiday coverage.

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Housekeeping Manager  
Number of Openings 1  
EOE Statement Kripalu cares deeply about the safety and well-being of our organization, staff, and guests. As such, all new employees are subject to background checks, including—but not limited to—reference checks, Criminal Offender Record Information (CORI), and nationwide criminal database and sex offender search. Additional screenings may be required based on position requirements.

We are recommending all employees who work onsite at Kripalu be vaccinated against Covid. For those who choose not to obtain this vaccination, we will be providing periodic testing onsite and potentially recommend additional safety precautions. We will inquire about vaccination status upon date of hire.

Kripalu is an “at will” employer; the employment relationship can be terminated by either party at any time for any reason not prohibited by law.

Kripalu is an equal opportunity employer that values diversity in tis workforce. We do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, gender identity, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis, especially those prohibited by applicable law.  

This position is currently not accepting applications.

To search for an open position, please go to http://KRIPALU.appone.com




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