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Berkshire Bank
99 North St
PITTSFIELD, MA 01201

Website: www.berkshirebank.com
Company Description:

TO APPLY FOR THIS POSITION YOU MUST GO TO
WWW.BERKSHIREBANK.COM/CAREERS.


If you would like to be a part of an organization which strives to provide an environment within which employees want to work and customers want to bank, contact us and join a team that shares your vision.

 
Job Title :
PT Helpdesk Support Technician I
Job Category list :
IT User Services/Help Desk
Position:
Full Time
City / Town :
Pittsfield
Degree Preferred :
Unspecified

Job Description :
MONDAY, TUESDAY, WEDNESDAY 4:00 PM - 9:00 PM
NON-BENEFITS ELIGIBLE



Purpose/Objective:
Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.

Key Accountabilities
First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%

Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing  users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
Requirements :
Education:
High School Diploma or equivalent
College courses helpful but not required

Experience:
1 year computer related work

Skills & Knowledge:
Basic Knowledge of Desktop Technologies
Basic understanding of Networking
Ability to use proper phone etiquette in stressful situations
Ability to work in a team environment
Ability to meet deadlines
Ability to work flexible hours
Strong Clerical Skills and attention to detail
 
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