The OJT Medical Assistant Trainee role is designed for Certified Nursing Assistants who complete an internal, structured On-the-Job Training (OJT) Medical Assistant Program as a part of their development to become a Certified Medial Assistant. Under supervision of licensed nursing staff and providers, the OJT Medical Assistant Trainee provides both direct patient care and clinical support in accordance with organizational policy and competency validation and commits to becoming fully certified within 1 year & 3 months from hire.

The OJT Medical Assistant Trainee contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

OJT Medical Assistant Trainee Essential Duties and Responsibilities:

• Prepare exam rooms for patient visit, ensuring cleanliness, supplies and equipment readiness.
• Perform patient intake including vital signs, pain assessment, medication and allergy review and document visit information accurately in HER. Conduct screenings such as SDOH, PHQ 2&9, tobacco use and when appropriate fall risk assessment, AUDIT and GAD-7

• May perform clinical skills & procedures once competency is assessed.
  • Perform point-of-care testing as approved (e.g., glucose, HgbA1c, rapid strep, flu, covid, urinalysis, pregnancy test and others per policy)
  • Perform ear lavage, nebulizer treatments, and peak flow testing as delegated.
  • Perform EKG and prepare specimens for laboratory processing
  • Conduct specimen collection and prepare for lab processing (urines, swabs, capillary blood)
• Assist providers with examinations and in office procedures, chaperone sensitive exams per protocol
• Change/update service profiles to accommodate providers scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.
• Assist with referrals, med refills, and authorizations under nursing/provider guidance
• Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow up booking required by patient care plan; cross train to provide backup patient services and reception duties.
• Engage in population health activities (e.g., outreach calls, quality measures support, reminder calls)
• Maintain competency validation records and participate in ongoing training
• Identify abnormal findings and escalate promptly to nursing/provider

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in, when needed, and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.
• Spanish speaking/bilingual is a plus.