Are you organized, dependable, and thrive in a fast-paced environment?

Join our growing team  and become an essential part of our mission to provide safe, reliable non-emergency medical transportation services for our community.

Position Summary:

As a Dispatcher in our Cabulance Division, you’ll be at the heart of daily operations—answering multi-line phones, coordinating rides, and supporting drivers in the field. Your ability to stay calm under pressure and juggle multiple tasks will be key to your success.

Key Responsibilities:

• Answer and manage high volumes of incoming calls in a busy office setting
• Dispatch and assign calls to drivers via phone or two-way radio
• Provide real-time directions and support to drivers
• Schedule transportation bookings and manage updates
• Perform data entry, filing, and other general clerical duties
• Assist with monitoring and occasional driving tasks as needed

What We’re Looking For:

• Strong communicator with excellent customer service skills
• Highly organized and able to prioritize in a busy environment
• Computer literate, comfortable with office and billing software
• Dependable, with a professional and positive attitude
• Able to multi-task and follow direction with attention to detail
• Knowledge of Berkshire County and local geography is a plus
• Willingness to learn and take on other tasks as needed

Requirements:

• Must pass drug screening, RMV, CORI, & SORI checks, and background check
• Ability to sit and work on a computer for extended periods
• Neat, self-motivated, and organized