Director of Facilities and Campus Planning

Job Summary

Reporting directly to the Deputy Director and working in close partnership with the Museum’s Director, the Director of Operations and Facilities and Campus Planning is responsible for the strategic goals and initiatives, planning, budgeting, and oversight of facilities operations at MASS MoCA’s 16-acre, 500,000 square foot campus. The position also collaborates on the successful implementation of the museum’s wide variety of programs, events, and exhibitions, and ensures that the physical environment reflects the museum’s mission, and artist-, community-, and visitor-centered philosophy.  The Operations and Facilities and Campus Planning has knowledge of environmentally-friendly systems and solutions.

Duties and Responsibilities

In support of organizational strategies and goals, the Operations and Facilities and Campus Planning provides leadership, management direction, and guidance to six direct reports: the Buildings and Grounds Manager, the Chief Engineer, the Maintenance and Construction Manager, the Custodial Manager, IT Director, and the Manager of Security, who in turn supervise and support the professional growth and development of over 30 individual staff. The Director oversees all services related to the operation, maintenance, and construction of the institution's campus.

INSTITUTIONAL RESPONSIBILITIES

• Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
• Contribute to and support the museum’s strategic plan, annual priorities, and institutional initiatives such as diversity, equity, access, and inclusion advancement; and environmental sustainability
• In partnership with the Advancement team, leads infrastructure fundraising in the private and public sectors.  
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement

POSITION DUTIES AND RESPONSIBILITIES

Master and Strategic Planning

• As a member of the leadership team, collaborate on the museum’s long-range facility planning 
• Direct the administration of the department budget, hiring, and forecasting 

Campus Plan

• Act as the internal facilities expert to project managers and construction managers
• Collaborate with project and construction managers to ensure that:
• The requirements of the approved plans and specifications are being completely executed, by conducting continuous inspection through all stages of construction
• Plans and construction projects comply with legal requirements, construction project drawings, and specifications
• Materials and workmanship meet specifications
• Problems are identified to the project and construction managers as they arise
• Engineering and construction problems are identified, analyzed (including potential budget impacts), and communicated timely

Management and Administration

• Select, supervise, develop, and evaluate the Buildings and Grounds, Custodial, and Security staff and appropriate vendor relationships
• Develop and maintain working relationships with the City of North Adams personnel
• Develop and manage the Museum’s $3.5 million Facilities and Operations annual budget, and work with finance staff and other appropriate departments on the coordination and management of ongoing capital and other major facility maintenance and repair project budgets
• Manage the museum capital improvement projects including, as appropriate, the RFP and RFQ process, vendor management, coordination of design selection process, bidding/negotiating, and supervising to completion
• Contribute to the development and implementation of museum policies and procedures

Facility and Operations

• Ensure facilities and operations support, coordination, and consultation for all museum programs, events, and exhibitions to enable the Museum to deliver an outstanding visitor experience
• Oversee preventive facilities maintenance and risk management programs that ensure that all assets are managed in accordance with industry best practices in an aging historic facility
• Oversees  building and service contractual agreements with regard to security, maintenance, engineering, garage, and other vendors; prepare bid specifications as necessary for all such contracts, and ensure that contracts meet annual budget parameters [MOU1]
• Write, release, review, and, in consultation with the Deputy Director, award RFPs and RFQs as required for replacement or upgrading of established contract service providers or for new projects
• Make periodic assessments of the cost-effectiveness and functions of building and service contractors, and make recommendations for value engineering
• Oversee the engineering function to ensure the effective and economical operations
• Oversee and participate in the research, engineering, acquisition, and installation of new vehicles and equipment
• Evaluate business processes to assess how facilities and operations oversight can improve workflows, decrease manual labor, and reduce human error
• Determine and assign appropriate team training and required certifications including scheduling and managing accordingly

Security and Safety

• Provide direction to the security function at the museum and at off-site locations to ensure the effective and economical protection of artwork, visitors, staff and volunteers, property, and physical plant
• Ensure compliance with OSHA requirements and ongoing review
• Update emergency preparedness plans
• Oversee the regular functioning of the Safety Committee that assists with monitoring and implementing safety plans and addresses other safety issues and concerns, including assigning an appropriate Chair and staff
• Ensure that ongoing and systematic emergency preparedness training and drills are taking place
• Lead collaborative process with museum leadership on effective space allocation throughout the Museum for personnel and storage
• In coordination with Technology staff, plan and execute staff work space relocations while improving office space health and safety conditions with minimal disruption to workflow

Qualifications

• Bachelor's degree or equivalent experience, preferred. Relevant experience may substitute for the degree requirement on a year-for-year basis.  
• 10+ years of senior management experience in a related field
• 5+ years’ supervisory/lead experience
• Ability to display the competencies of strategic thinking, development of self and others, and ability to deploy and align organizational strategies and objectives
• Excellent written and verbal communication skills
• General knowledge of building operations, maintenance, and construction
• General knowledge of applicable codes, ordinances, and regulations affecting the execution of capital projects
• General knowledge of methods, practices, and procedures for construction and building program activities
• Ability to document and manage standard operating processes and procedures
• Maintenance of Museum standards for security and environmental control
• Knowledge of budget development and management
• Proven project management skills and experience
• Excellent staff and team management, acting as a coach for professional development for staff and as an effective team motivator
• Outstanding customer service, communications, and project management skills for institution-wide planning and coordination
• Act as ambassador for the institution and its role in service to the public, both internally and externally
• Preferred experience in at least 2 of the following: fire protection, investigations, emergency preparedness, or security training
• Proficiency in Microsoft Office/Excel. Google Workspace, preferred. 

Work Conditions 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:
• Both indoor and outdoor working conditions
• Ability to travel, as required by position responsibilities
• Engagement with diverse visitor populations for extended periods of time in the galleries or throughout the campus
• Ability to work a flexible schedule, including evenings and weekends
• Moderate to loud noise from production events, machinery, equipment, or vehicles
• Work near moving mechanical parts

Physical Requirements

• Ability to lift up to 50 lbs.
• Strenuous physical work, including lifting, pushing, and pulling
• Exposure to dirt, dust, and fumes
• Must be able to wear PPE when necessary

For employment at MASS MoCA, candidates must be fully vaccinated against COVID-19. Proof of vaccination will be required for employment.