$5,000 SIGN ON BONUS!! RN Clinical Supervisor - FULL TIME - 40 HOURS - (CHC)

The RN Clinical Supervisor provides supervision to all clinical support staff while working with the practice manager and under guidance of the CHP physicians. Duties will be performed as assigned and allowed under their license. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

RN Clinical Supervisor Essential Duties and Responsibilities:

• Provide oversight to clinical team (MA’s and nursing) to ensure all patient and provider needs are met
• Create staffing schedules based on staff commitments and office needs
• Assist with annual staff competencies
• Assist in hiring of support staff
• Oversee all training of new clinical employees
• Support quality initiatives and workflow efficiencies
• Assist with running daily controls on equipment; assist in charting for quality assurance (HCG, strep, sickle cell, urinalysis dipstick, etc.); ensures that billing codes are correct; other routine office duties as requested.
• Maintain adequate clinical office supplies and orders as needed
• Help create, update and enforce all clinical office policies and procedures
• As needed, triages patients both by telephone or walk-in; approve same day visits when appropriate; assist with referrals to area specialists; PT-1 forms; patient education; supervising medical assistants as needed.
• As needed, assist physicians in all procedures requiring nursing level support; administers immunizations as well as allergy shots; manage requests for prescription medication; process laboratory results, pull charts, review and hold partials- flagging abnormal for provider review and filing normal; contacting patients with results as directed; chart all procedures performed.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
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  Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Leadership and strong work ethic
• Punctual and reliable; ability to maintain schedule commitments
• Maintain professionalism and act as a role model
• Spanish speaking/bilingual is a plus

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: 

• RN or BSN

Experience:

• A minimum of three years’ experience in an ambulatory setting
• Electronic medical records experience is required
• Teaching experience (preferred)
• Supervisory experience (preferred)
• CPR certification

Required License(s) and/or Certification(s):

• Must be licensed as a registered nurse or licensed practical by the Commonwealth of Massachusetts.