Berkshire Hotels Group
430 Main Street
Additional Business Name: Holiday Inn Express - Great Barrington
To Commensurate With Experience
Lenox, Lee, Great Barrington
Hotel & Restaurant
Some High School Coursework
Up to One Year
Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in.
Keep records of room availability and guests' accounts using computerized property management system.
Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day.
Review accounts and charges with guests during the checkout process.
Transmit and receive messages using telephones or telephone switchboards.
Contact overnight housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments or complaints, referring customers to managers as necessary.
Answer all incoming phones in three rings or less.
Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager.
Compute bills, collect payments, and make change for guests.
Issue room keys.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
Contact housekeeping or maintenance staff when guests report problems.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
To do this kind of work, you must be able to:
Be an outgoing, welcoming personality for the Hotel.
Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Speak and write clearly and accurately.
Be available for work days, evenings, weekends and holidays.