Company Description: Chesterwood is the former summer home and studio of Daniel Chester French (1850-1931), sculptor of the Minute Man and Lincoln Memorial Abraham Lincoln statues and a leading artist of his era. The site, located in idyllic Stockbridge, Massachusetts, includes: French’s home and studio; museum collections of objects owned or created by him; an archive of historic documents and photographs; outbuildings; and 122 acres of designed and wooded landscape. The National Trust for Historic Preservation maintains the historic buildings, collections, and landscape as a museum for the public. A contemporary sculpture exhibition has been guest-curated and sited throughout the core of the property for four decades and a year-round artist-in-residence program is in development.
Additional Business Name: Chesterwood Historic Site
Museum Visitor Services Associate (Part Time, Seasonal)
$15.00 Per Hour
The Visitor Services Associate serves as an informed ambassador for Chesterwood and the National Trust for Historic Preservation, providing excellent customer service, conducting admissions and museum shop sales and support, as well as being the point person for welcoming group tours, special guests, etc. and informing the Guide staff of each day’s schedule.
This is a part time, seasonal position from May 15 to October 25, 2021. Chesterwood is open Thursday-Monday from 10am to 5pm. The hours of this position are 9:45am to 5:15pm with a 30 minute lunch break, generally 3 days/week..
•Provide a positive introductory experience for all visitors to the Admissions desk
•Conduct opening procedures that prepare the Admissions/Gift Shop area to receive visitors and closing procedures that ready the area for the following day.
•Set up admissions desk and gift shop (preparing the register and cash drawer; and restocking museum shop items as needed.)
•Sell admissions tickets and receive payments for gift shop purchases.
•Close and balance the cash register each evening and generate closing reports to accompany the deposit for the day.
•Provide visitor orientation, answer visitor questions both in person and on the telephone.
•Provide exceptional customer service to all site guests and interact positively and professionally with site colleagues.
•Convey the mission of the individual site and the National Trust for Historic Preservation, including announcing current initiatives and upcoming programs and events.
•Assist in monitoring collections security (building(s), objects, grounds) and visitor safety, responding calmly and professionally to emergencies and promptly notifying supervisor of incidents or unsafe conditions.
•Assist as needed with site related activities and other additional duties and responsibilities.
Experience in retail establishments and the hospitality field preferred. Previous experience in a museum or historic or cultural setting a plus.
•Ability to properly operate cash register and complete transactions with visitors in a professional and timely manner.
•Effective and engaging interpersonal skills. Excellent verbal and written communication skills, with ability to speak and read English fluently.
To apply, please submit resume and cover letter via the link provided, or contact firstname.lastname@example.org for more information.
•Basic problem-solving skills, including issue identification and prioritization.
•Demonstrated ability to engage effectively with a variety of internal and external stakeholders, including culturally diverse audiences, patrons and guests.
•Ability to adapt and be flexible in a dynamic work environment.
•Entrepreneurial spirit and skill set a plus.
•Regular and reliable attendance required.
•Minimum physical requirements include but are not limited to: Ability to stand or be active for periods up to 6 hours; lift book or merchandise boxes; walk over uneven terrain; climb stairs.
•Studies in retail and hospitality- or site-related fields a plus.