Company Description: Jacob's Pillow is located in the town of Becket
in the Berkshire Hills of Western
Massachusetts. The Pillow, as it is
affectionately known, was originally the Carter
family farm in the 1700s, and in the 1800s
served as a station on the Underground
Railroad. Its pioneering spirit was furthered
in 1933, when legendary dancer, teacher, and
choreographer Ted Shawn founded the Festival as
a showcase for his company of Men Dancers and as
a home for dance in the U.S.
Jacob's Pillow now encompasses an acclaimed
international Festival (the first and longest-
running in the U.S.), a professional School,
rare and extensive Archives open to the public
free of charge, an Intern Program, and year-
round Community Programs. The historic site
includes 161 acres, 31 buildings, three unique
stages (including the first theatre in the U.S.
built specifically for dance); three dance
studios, exhibition spaces, restaurants, the
Pillow Store, residential housing,
administrative offices, a health center,
gardens, trails, and woodlands.
The Pillow presents international dance in all
forms, styles, and traditions, and approximately
200 free events each season, including
performances, lectures, tours, film showings,
exhibits, and talks with artists from all over
the world, which yield approximately 80,000
visitor experiences annually.
Pillow Founder Ted Shawn was instrumental in
beginning the careers of Martha Graham and Jack
Cole, and the Pillow has continued this
mentoring role by providing opportunities to
young artists such as Alvin Ailey, José Limón,
and Mark Morris. Companies such as Dance
Theatre of Harlem and the Parsons Dance Company
have been seen at the Pillow for the first time
anywhere, and international groups such as the
Royal Danish Ballet and Nederlands Dans Theater
have made their U.S. debuts here. World
premieres have been commissioned from masters
such as Merce Cunningham and Paul Taylor, and
legendary artists such as Margot Fonteyn and
Mikhail Baryshnikov have been showcased in new
In 2003, Jacob's Pillow was declared a National
Historic Landmark by the federal government
To Commensurate With Experience
Jacob’s Pillow seeks an Office Manager to join the Business Department and work closely with/report directly to the Director of Finance. This position is entrusted with upholding/supporting and maintaining the central office, interfacing with the Jacob’s Pillow Board and patrons, and supports general administrative and IT needs for all Jacob’s Pillow departments.
Reception, Hunter House, Mailroom, and Supplies
Manage reception, including greeting visitors, general phone calls, and meeting management.
US mail: daily stop at Post Office to drop outgoing mail.
Coordinate all shipping via UPS, USPS and FedEx.
Maintain office supplies and postage including ordering for general use and Departments.
Process requests for brochures and other communications materials.
Maintain lost & found items and records.
Maintain first floor Hunter House, kitchen and conference room; assist Facilities in clean up and maintenance, maintain coffee and tea supplies.
Manage petty cash system for staff.
Monitor email@example.com email correspondence and fulfill web store orders.
Perform other clerical and correspondence tasks as assigned.
Provide clerical and secretarial assistance to all departments as needed.
Assist with data quality assurance program by inputting and editing records in CRM database.
Assist the Director of Operations & Systems in coordinating helpdesk support with managed services provider. Includes weekly monitoring and follow-up of tickets as well as basic network administrative tasks.
Provide general computer, printer, and copier equipment support and assist with vendor equipment maintenance.
Train staff in phone and email use; maintain directories and Google Groups, including password resets. Maintain Pillow organization chart. Arrange for and provide teleconference support (i.e., Zoom and any others).
Manage firstname.lastname@example.org email account, related calendars, and Everyone Google drive access. Manage conference room calendar and oversee Master Calendar.
Please email cover letter and resume to email@example.com, with “Office Manager” in the subject line.
All inquiries and materials will be confidential. Please do not mail hard copies.
Associate Degree or equivalent experience.
Demonstrated multi-tasker, able to work in a high stress, fast-paced environment with good attention to detail.
Good with the public; experience with customer service preferred.
Able to communicate with clarity, patience and friendliness.
Minimum 1 year experience coordinating standard office equipment (copier, postage machine, computer station, printer).
Sense of humor a plus.
Ability to lift 25 lbs and climb stairs to access storage.
Driver’s License and car required.
Six day work week during the summer festival (May through August).