Company Description: The Ponds at Foxhollow, a secluded resort nestled in the heart of the Berkshire Mountains. Framed by breathtaking mountain ranges, and highlighted by a picturesque pond in the foreground, the Ponds at Foxhollow offers luxurious one and two bedroom condominiums that reside on a 223-acre estate. These condominiums are specifically designated for timesharing or rental purposes.
Additional Business Name: Capital Vacations
$14-$16 Per Hour
High School or Equivalent
Must have high energy with a passion for cleanliness Attention to detail Ability to multi-task Ability to work in a fast-paced environment with accuracy Maintains a desire to improve the quality of work Ability to maintain professional conduct at all times Flexible schedule, ability to work evenings, weekends and holidays
The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.
Responsibilities listed may not apply to all locations
Enters and prepares the room for cleaning
Dusts the room and furniture, vacuums carpet and mops floors
Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
Replenishes guestroom and bath supplies: facial, toilet tissue and bathroom amenities in correct amount and location
Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
Removes dirty bed linen and makes the bed with clean linen
Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
Performs minor maintenance duties such as changing light bulbs, filters, etc.
Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
Attends to and resolves guest calls, guest requests, and guest complaints.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement
Follows the standard operating procedures
Achieves and exceeds the guest satisfaction score
Assists other team members, ready and available to step in at a moment notice
Updates status of rooms cleaned on the assignment sheet
Returns and restocks cart at the end of shift
All other duties as assigned
Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.