Company Description: Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Berkshire Family YMCA, you’ll discover more than a job – you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.
Our staff members – of all ages and from diverse backgrounds and life experiences – enjoy the personal satisfaction that comes from nurturing the potential of youth and teens, improving the nation’s health and well-being and providing support to our neighbors.
If you want to work in an environment that promotes Youth Development, Healthy Living and Social Responsibility, please consider the Berkshire Family YMCA.
To Commensurate With Experience
Must be available to work nights and weekends - Preference: Required
Previous supervisory experience in customer service. - Preference: Required
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.
Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Assists in recruiting, hiring, training, developing, scheduling and directing personnel. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollment
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Staff accountant and CFO as necessary on financial transactions.
Audits membership files for accuracy.
Works designated amount of hours at the front desk, with remaining hours in an administrative role.
Participates in staff meetings and/or related meetings.