Case Coordinator

Location: Great Barrington, MA
Schedule: Full-time
Reports to: Program Director

Our client provides a caring, inclusive community where adults with intellectual and developmental disabilities can live meaningful, connected lives. Their programs emphasize respect, collaboration, and personal growth in a vibrant home and day program setting.

The Case Coordinator plays a key role in supporting residents and day program participants by coordinating care, overseeing service plans, and ensuring each individual’s needs are met through collaboration with the Clinical and Direct Support teams. This position requires compassion, attention to detail, and the ability to balance administrative responsibilities with direct engagement and advocacy for the people served. The pay range for this position is $20-$23/HR

• Manage a diverse caseload of residents and day program participants, working closely with caregivers, clinicians, and support staff.

• Develop, monitor, and adjust individualized support and treatment plans in partnership with the Clinical Team.

• Observe participants regularly to assess progress, identify needs, and ensure high-quality care and safety.

• Coordinate healthcare and appointments in collaboration with the Nursing Supervisor.

• Maintain accurate and timely documentation in compliance with DDS standards and agency policies.

• Support, train, and provide feedback to caregivers to ensure effective, compassionate service delivery.

• Communicate regularly with families, guardians, and DDS Service Coordinators.

• Participate in meetings, trainings, and the admissions process for new residents or day program participants.

• Serve as a professional, reliable point of contact for emergencies and urgent issues as part of the on-call rotation.

• Bachelor’s degree preferred, or equivalent relevant experience with DDS and/or DSS.

• 3–5 years of experience working with adults with intellectual and developmental disabilities.

• Valid driver’s license, reliable transportation, and satisfactory background and driving record.

• Strong organizational, communication, and problem-solving skills.

• Ability to work collaboratively within a multidisciplinary team and maintain professionalism in all interactions.

• Must obtain and maintain required certifications (First Aid, CPR, Bloodborne Pathogens, etc.).

• Meaningful, mission-driven work in a supportive and inclusive environment.

• Opportunities for professional growth, training, and development.

• Competitive pay and benefits package.

• A welcoming team culture that values collaboration, respect, and personal integrity.

If you’re a compassionate professional looking to make a difference in the lives of others, we invite you to apply and join our client’s dedicated team.