Job: Family Support Service Navigator - $1,500 Sign-on Bonus

UCP of Western Massachusetts
535 Curran Highway
North Adams, MA 01247


Company Description:
UCP of Western Massachusetts is a nonprofit organization that provides services to people with all types of disabilities, including Cerebral Palsy (CP). Our mission is to advance the independence, productivity, and full community inclusion for everyone we support. We are dedicated to providing innovative programs and services that meet the needs of our members and their families. We are committed to providing high-quality services that are tailored to the individual needs of our members. We are also committed to providing a family-centered approach to service delivery. If you are new to human services and you are looking for a rewarding career, UCP of Western Massachusetts is a great place to start. We offer a variety of opportunities including volunteer opportunities, internships, and full-time positions. We are always looking for talented and enthusiastic individuals to join our team. UCP has offices in Pittsfield, North Adams and West Springfield, MA.

Job Title:
Family Support Service Navigator - $1,500 Sign-on Bonus
Salary Range:Location:
$19.00 Per Hour North Adams
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
Bachelor's Degree
Human Services field experience - Preference: Required

Family Support Service Navigator
Full Time, 37.5 hours per week, hourly
Location: North Adams, MA 01247

New! $1,500 Sign-on Bonus 

Service Navigator Responsibilities

The goal of this role is to provide support, information and resources and navigation of the systems of care to families and caregivers of individuals with disabilities. With this in mind you will:

  • Administer UCP’s Representative Payee program including Charges for Care and Funds Management.
  • Manage, process, and oversee all aspects of DDS’s Financial Assistance and Flexible Funding program.
  • Administer the Agency with Choice Program in compliance with DDS regulations and guidelines. This includes creation of budgets, attending necessary ISP meetings, HCSIS documentation, supervision of staff, and regular check ins with the family.
  • Support and empower families to develop leadership skills and offer timely and relevant advice and information to all regarding available resources.

Service Navigator Benefits

  • Medical, dental and vision insurance after first month of employment
  • Earn two weeks vacation in first year of employment, three week rate after first year
  • Three personal days per year
  • Earn up to seven sick days per year
  • 403(b) retirement program with company match after one year
  • Mileage reimbursement
  • Tuition remission program
  • Employee referral program and more! 

About us: 

UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. We are COA accredited and guided by a set of core principles - Respect, Integrity, Communication, and Empathy. Our team is dedicated to providing a "Life Without Limits" for people with differing abilities, seeking a motivated and talented individual who shares our commitment to these principles to join us in our mission. Learn more at


Service Navigator Qualifications

  • Bachelor’s Degree in related Human Services field
  • 2+ years’ experience in human service-related employment; experience providing program services in a human services setting preferred
  • Ability to maintain an Adult/Pediatric CPR and First Aid certification.
  • Ability to work flexible hours as needed
  • Negative Mantoux TB test or a clear chest x-ray.
  • Valid driver’s license, safe driving record, availability of private vehicle, up-to-date car insurance
  • Satisfactory CORI, SORI, DPPC, National Fingerprint background checks.
  • Must be willing and able to perform essential job functions through in-person, face-to-face contact as required, in accordance with health and safety guidelines.