Job: Information & Referral Specialist

Elder Services of Berkshire County
73 South Church Street
PITTSFIELD, MA 01201

Website:esbci.org

Company Description:

The mission of Elder Services of Berkshire County, Inc. is to provide Berkshire elders, caregivers, and individuals with disabilities the opportunity to live with dignity, independence, and self-determination, and to achieve the highest possible quality of life.

Excellent Benefits include Health Insurance, Free Dental Insurance for Full-time positions, Vision Plan, Pension Plan, Life Insurance, Twelve Paid Holidays, three weeks paid Vacation in the first year, Sick and Personal Days, Employee Assistance Program. Public Services Loan Forgiveness Program may apply.

Job Title:
Information & Referral Specialist
Salary Range:	Location:
$20.00 Per Hour	Pittsfield
Job Type:	Category:
Full Time	Customer Service
Education Level:	Work Experience:
Bachelor's Degree Preferred	3+ Preferred
Description:
General Description: The Information & Referral Worker position is responsible for providing information and referrals to callers, potential consumers, family members, and consortium partners. Assists in assessing needs, identifying and linking the most appropriate service and/or agency to respond to those needs. Benefits: 401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule: 8 hour shift Day shift Monday to Friday
Requirements:
Education/Experience Requirements: Bachelor’s degree in human services or related field preferred, or a High School Diploma/GED and a minimum of three years’ experience working with elders and/or telephone information and referral is required. Candidates for the position who have demonstrated abilities in human services but who cannot meet these criteria may apply for a waiver. Other Knowledge/Abilities: Excellent interpersonal skills; strong oral and written communication skills Strong assessment, communication and counseling skills Commitment to working with the elderly and disabled adults; strong sensitivity to aging and disability issues Ability to work successfully over the phone Crisis intervention/problem-solving skills Familiarity with community resources Ablility to work well with community agencies and individuals in a professional manner Leadership ability; independent thinker; self starter Proficiency in Microsoft Office and experience using databases Job Type: Full-time Pay: From $20.00 per hour Expected hours: 37.5 per week