The Austen Riggs Center is dedicated to promoting resilience and self-direction in adults with complex psychiatric problems. Most of our treatment plans are private-pay and out-of-network. We are seeking an experienced Accounts Receivable & Billing Specialist to join our team and serve as the primary financial liaison between patients, families, clinical staff, and our business office.  This role is responsible for supporting and advising patients and families on the financial impact of private pay services and helping them find options to finance their care.

The Accounts Receivable & Billing Specialist is responsible for managing all aspects of patient billing, insurance claims, and accounts receivable. This role ensures accurate financial processes, provides clear communication to patients and families, and supports the business office in maintaining compliance and efficiency. 

Benefits

• Health Insurance: Medical, Dental, and Vision (starting day 1)
• Disability and Life Insurance 
• Flexible Spending Account and Health Reimbursement Account 
• Retirement Plan: 403(b) with employer contribution 
• Generous Paid Time Off and 12 Paid Holidays 
• Employee Assistance Program 
• Free meals during working shifts

Requirements

• Associate's degree in the business field or relevant education and experience, Bachelor’s preferred. 
• 3-5 years of experience in insurance billing and accounts receivable required; experience in a private pay medical facility is a plus.
• Ability to hold sometimes difficult conversations with compassion and confidence.
• Strong understanding of insurance processes and reimbursement procedures. 
• Excellent interpersonal and communication skills; ability to compassionately support patients and families. 
• Ability to work well under pressure in tense or emotional situations. 
• Detail-oriented with strong organizational and problem-solving abilities. 
• Proficiency in billing software and Microsoft Office Suite.