GENERAL STATEMENT OF DUTIES: Assist senior team members with installing, maintaining, reviewing and modifying the College's data network and telecommunications systems.

SUPERVISION RECEIVED: Reports to the Assistant Director of Network Engineering

SUPERVISION EXERCISED: None.

 DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1. Assist the network and systems team with the Installation and Maintenance of the College's data network.
2. Provide assistance to the Desktop Support team as needed.
3. Provide support for Teams telephone systems and end-points, cellular devices, and mobile device management systems.
4. Respond to and resolve technical issues related to the security camera and electronic door access systems.
5. Serve as the primary liaison between the institution and system manufacturers/vendors, ensuring timely communication, troubleshooting, and coordination for maintenance, repairs, and system updates.
6. Serve as the primary point of contact for cellular telephone distribution.
7. Update and maintain documentation for any system changes performed as well as E911 reporting.
8. Participate as team member in evaluation of current and future hardware and software needs.
9. Interact professionally with all College departments and outside vendors.
10. May serve in the on-call duty rotation by responding to weekend emergencies in accordance with the department's emergency response procedures.

1. Bachelor's degree in Computer Science or a related field, or four (4) years relevant experience.
2. Experience in installing and supporting complex, technological systems.
3. Knowledge of TCP/IP networking.
4. Experience with client/server systems on Windows and Linux/UNIX/Mac OS.
5. Experience working as part of an information technology team.
6. Ability to collaborate with individuals across the college.
7. The position works on, or has the potential to work on, the Criminal Justice Information Services system and is subject to periodic criminal background checks and fingerprinting.

This is a full time, benefitted position within the APA Union. Salary for this position is $65,000-$75,000 per year. 

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources. 

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.  

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both. 

Lucas Morrill

Interim Title IX and EO Coordinator 

375 Church Street, North Adams, MA 01247 

Telephone: (413) 662-5103

Titleix@mcla.edu 

U.S. Department of Education, Office for Civil Rights  

33 Arch Street, 9th Floor Boston, MA 02119-1424  

Telephone: (617) 289-0111; FAX: (617) 289-0150; TDD (877) 521-2172  

OCR.Boston@ed.gov