We are a growing plumbing company looking for a professional and friendly Customer Service Representative / Service Coordinator to be the voice of our business. You will handle incoming customer calls, schedule service appointments, and support our technicians by keeping jobs organized and customers informed.

Key Responsibilities:

• Answer incoming calls and assist customers with plumbing service requests

• Schedule, confirm, and update service appointments

• Gather accurate information about plumbing issues and enter details into the system

• Dispatch technicians and coordinate schedules efficiently

• Communicate job updates, arrival times, and follow-ups with customers

• Handle billing questions, payments, and basic invoicing support

• Maintain accurate customer and job records

• Provide excellent customer service in urgent or high-stress situations

General office duties such as filing and mailings 

Qualifications:

• Previous customer service or dispatch experience preferred

• Experience in plumbing or home services is a plus (but not required)

• Strong phone etiquette and communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Basic computer skills (scheduling software, email, CRM systems)

• Reliable, punctual, and professional

What We Offer:

• Competitive hourly pay

• Stable, year-round work

• Friendly, team-oriented work environment

• [Benefits such as PTO, health insurance, bonuses, etc.]

• Schedule:  Monday–Friday, 8am–5pm

How to Apply:

Click "Apply", Submit your resume and a short description of your customer service experience.