Our Mission

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell.

As a center devoted to the art of illustration, the Museum also exhibits the works of contemporary and past masters in an ongoing series of compelling artist showcases. Set on a picturesque 36-acre estate in the hometown of America’s favorite artist, the Norman Rockwell Museum is one of the crown jewels of the Berkshires.

Equity Goals

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.

The Position

Performs responsible and professional security work relative to the safekeeping of the Norman Rockwell Museum, its property, exhibitions, collections, visitors, and staff. 

1 day per week, with flexible availability for additional days as needed 

Responsibilities

• Creates friendly, safe, and welcoming environment for Museum visitors, staff and patrons.
• Watches for and reports irregularities, such as fire hazards, leaking pipes, unsecured windows and doors.  
• Redirects infractions such as bringing unauthorized items into the museum, touching artwork, or violations of other museum rules. 
• Continually patrols the museum, ensuring museum security protocols, protecting the building and its contents from potential losses, theft or vandalism.  
• Engages with staff and visitors, answering general questions, etc.
• Provides crowd control and security for major museum events or programs as scheduled.
• Handles emergencies, reporting to the appropriate personnel or safety officials. Provides first aid and CPR as needed.  
• Cooperates with police, fire and other authorities in resolving issues affecting the Museum.
• Assists in monitoring security video surveillance system.
• Assists facilities in pre-event setup, after event cleanup and removal of equipment.
• Oversees objects, assets, and equipment safety and security.
• Participates in ongoing emergency, health and safety training, and anti-bias awareness education.
• Provides excellent customer service and assists visitors and patrons by providing directions to various parts of the building or grounds. 
• Demonstrates awareness and sensitivity to unconscious cultural or racial bias as relates to visitor identity groups. 
• Supports all safety protocols as required.
• May perform custodial duties, as needed. 

Qualifications

Must have strong verbal communication skills and commitment to excellent customer service. Must be able to deal effectively and courteously with associates and the general public; present an overall professional image; perform the essential functions of the position. 

Computer Literacy and Technology Skills

All positions at NRM require some use of technology and staff are expected to be comfortable within an information technology environment. Knowledge and skills for basic use of computer hardware, software, email and the Internet enhances efficiency, workflow and overall experience within the workplace. 

Job-specific equity goals: Equity Analysis and Practice
You are consistent and intentional in your interactions and are aware of your group identities and how they have shaped your life and experiences at work and may influence your guest interactions. You bring experience and skills for working effectively with colleagues across group identities and take part in continuing learning opportunities to create welcoming experiences and foster a sense of belonging for colleagues and guests.

Physical Requirements

May be subjected to long periods of standing or walking. Performs bending, kneeling, pushing and pulling up to 25 pounds; ability to visually observe and monitor Museum building, grounds, security cameras and other related equipment. 

Organizational Culture

We are a welcoming, high production, national art museum that values kindness, respect, equity, agility, and innovation. Facilities and Safety staff are provided NRM branded shirts and outerwear and must wear protective footwear.

General Museum Hours: Open 6 days a week to the public, closed Wednesdays.
Part Time Staff receive a 12-month membership to the Norman Rockwell Museum, complimentary admission passes for friends & family, and a Staff Membership Card which provides you free admission to 40+ Museums/Arts/Cultural Attractions Organizations in Massachusetts.

Salary Description$20.70/hour