Job: Office Administration Specialist

J Smegal Contracting LLC
449 Pittsfield Road
LENOX, MA 01240

Phone:(413)655-7663
Website:jsmegalroofing.com

Job Title:
Office Administration Specialist
Salary Range:Location:
$42,640 - $59,738 Per Year Lenox
Job Type:Category:
Full TimeAdministrative / Phone Duty
Education Level:Work Experience:
Some High School Coursework
Required 		2+
Preferred
Description:

Responsibilities and Duties: This person is responsible for the following but is not limited to:

  • Communicates heavily over the phone with a friendly and helpful demeanor with prospective and current customers. Accurately gathering customer information and questions, then routing those questions to the appropriate internal division.
  • Schedules estimates, service calls and appointments with multiple Sales Estimators with customers across the sales region.
  • Act as a liaison between the office, field teams, and customers to ensure project updates and status are communicated clearly.
  • Respond to customer inquiries, resolve complaints, and provide technical information regarding services.
  • Reviews construction documents:  contracts, pricing, material lists, photos and proposals for accuracy, legal compliance, and scope of work.
  • Update/upload project documents and communicate job status and other information on the project management platform.
  • Assists with Building Permit applications and warranty documentation.
  • Processing payments and maintaining accurate records (in the online project management system) as well as tracking the additional deposit(s) of the project payment.
  • Ability and willingness to learn basic roofing and construction terminology.

Requirements:

Skills & Qualifications:

  • Must have at least 1 year of experience working with an online project management or business management system software.
  • Must be adept at managing information and have strong critical thinking and analytical skills.
  • Must be highly organized with multi tasking ability.
  • Basic working experience with Google Suite or Microsoft business products (Excel, Word) preferred.
  • Can maintain an extremely high attention to detail and focus when needed.
  • Strong verbal and written communication skills
  • Thrives in a fast paced and detailed oriented environment. 
  • Ability to remain calm and professional with customers and other employees.
  • Comfortable working as a part of a team to solve problems collaboratively.
  • High School Diploma or Equivalent.