Position: Human Resources Associate

Reports to: SVP Senior Human Resources & SAFE Act Officer

Grade Level: 106

Supervises: None

Location: MountainOne Financial Center- North Adams

The salary range for this position is $55,000 - $75,000.

Job Summary:

The Human Resources Associate manages a wide range of administrative support functions in collaboration with the AVP HR Officer, including support with benefits administration, payroll processing, recruitment, record maintenance, and audit preparation. The Human Resources Associate often serves as the first point of contact for Mountaineers who need assistance from the human resources team.

Primary Responsibilities:

• Provides a high level of customer service to our internal customers, our Mountaineers.
• Represents MountainOne positively and professionally within the organization as well as in our communities. Supports a positive workplace culture through words and action.
• Possesses a high level of discretion and integrity, maintaining confidentiality with all sensitive personnel and proprietary information.
• Manage and coordinate schedules for the HR department, including meetings and events.
• Serve as initial point of contact, providing smooth communication with employees and timely resolution to their queries.
• Supports benefits workflow including enrollments and status changes, ensuring accuracy and efficiency. Primary benefits Administrator, responsible for processing bills and allocating expenses accordingly for accounting purposes.
• Manages 401(k) processing of enrollments, changes and maintenance.
• Processes payroll on a biweekly basis.
• Supports Employee recognition and engagement programs.
• Works in partnership with other members of the HR team to support all personnel activities including recruitment, onboarding, promotions and job changes, as well as separations.
• Manages and assigns the appropriate ABA training course roster to all new employees at MountainOne.
• Administers paid and unpaid leave of absences for Bank and Insurance employees in compliance with FMLA and MA PFML guidelines, including initial notifications.
• Responsible for recordkeeping including creation and maintenance of personnel files.
• Assists with fulfilling internal and external regulatory exams & audit data requests on an ongoing and timely basis, always being mindful of taking the proper steps to safeguard personnel information.
• Maintains compliance with all related bank policies, including Bank Secrecy Act, confidentiality, standardized procedures, and regulations.
• Completes all assigned training and focuses on continuous development by participating in HR and related webinars, seminars, and training modules.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or High School degree/GED
• Strong customer service orientation, with the ability to remain calm and courteous under pressure.
• 2-3 years of experience in an administrative support role preferred.
• Holds confidentiality and professionalism in the highest regard.
• Strong critical thinking skills and attention to detail.
• Must be comfortable and effective with multitasking and time management.
• The ability to work both independently and as a team player.
• Excellent written and verbal communication skills
• Proficient in use of PC software packages provided by the banks network, including but not limited to Microsoft Word, Excel, PowerPoint, Adobe PDF’s & Outlook.
• Strong organizational and follow through skills.
• Ability to work independently and in a team environment.
• 25% availability to travel outside of 25-mile radius.
• Ability to sit, drive and perform telephone, calculator and computer input functions.