Dental Operations Manager FT 40 hours with great benefits


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Community Health Programs
PO Box 30


Company Description:
Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What’s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children’s well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Dental Operations Manager FT 40 hours with great benefits
Berkshire County
Full Time
Healthcare Office
Bachelor's Degree
CPR - Preference: Required

Summary: Under the direction of the Dental Director, the Dental Operations Manager provides administrative oversight of the dental clinic (s), including management of clinical and support staff, financial/productivity issues, operational issues, regulatory requirements and patient and provider relations. This position oversees all aspects of day-to-day operations of the dental clinic to ensure compliance with regulatory requirements and departmental policies/procedures.  The Dental Operations Manager is responsible for the overall smooth running of the clinic (s) and ensuring that clinic goals and objectives are met on a daily, weekly, quarterly and annual basis. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

Dental Operations Manager Essential Duties and Responsibilities:

  • Oversees recruitment, hiring and orientation of new dental staff
  • Oversees disciplinary processes
  • Conducts annual performance evaluations and staff development as needed
  • Oversees clinical and support staff work schedules, time-off requests, timesheets
  • Manages the development of new dental policies and procedures
  • Updates and maintain existing policies and procedures as needed
  • Ensures dental staff understand and consistently follow all departmental policies and procedures
  • Assists in overseeing the Infection Control program to ensure staff compliance with relevant policies and procedures with a special emphasis on data collection, maintenance of logs and the documentation process
  • Assists in overseeing the Quality Assurance program—ensures the timely completion of QA audits and maintenance of QA files
  • Oversees the equipment management process to ensure that all clinical and non-clinical equipment is properly maintained and repaired as needed; ensures that all equipment-related activities are properly documented
  • Ensures dental department readiness for regulatory visits or surveys (including JCAHO and the Department of Public Health)
  • Oversees Information Technology in the dental department (Electronic dental record/practice management system)—ensures that all staff are appropriately trained, have the proper security clearances and use the technology correctly
  • Oversees the system for managing clinical and non-clinical supplies and inventory; monitors expenses against budget
  • Oversees the dental laboratory system and processes
  • Manages the system for handling patient complaints and reporting adverse incidents
  • Participates in planning and implementing the dental business (strategic) plan
  • Assists in creation of the annual budget for dental
  • Assists in determining financial and productivity goals for dental (number of visits/year, revenue/visit, procedures/visit, visits/provider)
  • Generates regular reports to monitor data related to dental productivity (number of visits, number of procedures, provider-specific activity)
  • Monitors payer mix to ensure that it supports financial sustainability of dental program
  • Reviews dental Profit and Loss statement on a monthly, quarterly and annual basis to ensure sustainability of dental program
  • Meets with dental staff on a regular basis (weekly or monthly) to review departmental progress in meeting goals
  • Closely monitor systems between front desk/reception, providers and billing to ensure operations (scheduling, documentation of eligibility, collection of co-pays/outstanding patient balances, prior authorizations, dental charting/documentation of encounters and the claims submissions/reconciliation process) are working to maximize dental program revenue
  • Other duties as assigned


Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Skill in organizing resources and establishing priorities
  • Ability to communicate effectively, both verbally and in writing
  • Ability to maintain quality, safety and/or infection control standards
  • Working knowledge of the operations and administration of a dental clinic
  • Knowledge of dental supplies, equipment and services
  • Ability to develop and maintain record-keeping systems
  • Ability to manage dental staff, including organizing, prioritizing and scheduling work assignments
  • Knowledge of patient care protocols, procedures, regulations and standards
  • Thorough understanding of dental front office operations, including reception/registration, scheduling, determination of eligibility, prior authorizations and collection of co-pays/outstanding patient balances
  • Thorough knowledge of dental insurances and billing operations
  • Understanding of fiscal management principles and procedures
  • Ability to make effective administrative/procedural decisions and recommendations
  • Knowledge of dental clinic accreditation, licensure and quality control regulations, policies, procedures and standards
  • Skill in the use of computers with a Windows-based operating environment
  • Displays outstanding leadership skills
  • Able to work effectively at all levels in a collaborative team environment
  • Able to offer guidance and supervision in a constructive and appropriate manner
  • Able to effectively lead staff meetings to review team progress in meeting financial and productivity goals for the dental program
  • Places a high value on personal and departmental performance excellence
  • Excellent organizational skills
  • Professional manner and appearance
  • Outstanding customer service and interpersonal skills
  • Adheres to office dress code and standards of behavior
  • Maintains patient confidentiality
  • Uses sick time appropriately
  • Responds professionally to high-pressure situations and time limits
  • Works independently with little to no supervision

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum Bachelor’s degree required
  • Combination of education and experience may be considered
  • Current CPR certification
  • Previous administrative or clinical experience in a dental practice
  • Previous supervisory experience preferred