Assistant Manager - North Adams

Position Description:

 The Assistant Community Banking Officer is responsible for a full range of customer care featuring advanced levels of outreach.  The ACBO oversees the branch operations in the absence of the CBO, including supervision of staff to ensure the team provides superior customer service in accordance with the MountainOne Customer Service Standards and actively demonstrates our core commitments.  In conjunction with CBOs this position is responsible for setting business growth goals, maintaining and expanding account relationships, and achieving revenue growth.  The Assistant CBO participates in community engagement and marketing activities, and helps maintain a positive branch image.  In an effort to maintain a safe and healthy workplace, MountainOne now requires that all applicants for employment demonstrate that they have been fully vaccinated for COVID-19 as a condition of hire.

Key Accountabilities and Responsibilities

The job performance of the Assistant Community Banking Officer includes the following, and other/related duties as assigned.

• Customer Care
• Provide excellent customer care and quality customer services, including but not limited to, opening new consumer and commercial deposit accounts, opening IRA plans, consumer loan origination, performing account transfers and wires per bank regulations and guidelines.
• Perform activities requiring signing authority, including checks and transfers.
• Handle advanced customer care and problem resolution; outreach; manage customer account reports.
• Provide transactional support on the teller line to include vault operations and procedures.

• Operations and Compliance
• Provide system and procedures training to branch personnel.
• Maintain the highest level of knowledge and understanding of all electronic banking channels.
• Comply, keep updated with policies, procedures, compliance training; comply with BSA/AML/OFAC regulations and guidelines. Participate in audits. Comply with the company’s code of ethics.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain knowledge of all bank policies and procedures relevant to this position.
• Open and close the branch office when necessary, following established security guidelines.
• Oversee the daily operation of the branch in the absence of the Community Banking Officer. Perform all Personal Banker duties as necessary.

• Business Development
• Actively refer loan, insurance and investment services to achieve branch goals.
• Work on new business opportunities internally and externally, as sourced by the CBO. With the CBO, set business growth goals.

• Individual and Team Effectiveness
• Demonstrate a strong commitment to the bank’s sales culture, established service standards and serve as a brand ambassador. Participate in community engagement and marketing activities.
• Maintain a commitment to ongoing training and education.
• Perform related customer service and clerical duties as assigned by the Community Banking Officer.

Qualifications:

• High School Diploma required;
• Experience in Retail Banking or Call Center preferred;
• Excellent and proven interpersonal, verbal and written communication skills;
• Flexibility to be available during scheduled hours or cover other shifts as needed;
• Ability to handle conflict and resolve problems in a professional manner;
• Ability to deal with and show discretion in confidential matters;
• 10% availability to travel outside of 25-mile radius;
• Ability to sit, bend, perform computer input and/or answer the phone for extended hours.