Collections Supervisor


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Greylock Federal Credit Union
150 West Street


Company Description:
Greylock Federal Credit Union is a financial institution located throughout Berkshire County. We are a full-service credit union providing access to credit, affordable savings/checking accounts, insurance and investment services.

Greylock offers competitive salary and benefits package, including medical, dental, life and disability insurance, 401(k) match and pension plan and generous paid time off.

It is the policy of Greylock Federal Credit Union to provide equal opportunity to all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, religion, ancestry, genetic information, status as a disabled or Vietnam Era veteran of the United States Armed Forces, being a member of the Reserves or National Guard or status in any other group protected by federal, state or local law, in all employment decisions, including but not limited to recruitment, hiring/selection, job assignment, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, recall, transfer, layoff, leaves of absence, supervision, compensation, discipline, termination, access to benefits and training and all other terms and conditions of employment.

Collections Supervisor
To Commensurate With Experience
Full Time
High School or Equivalent

Position Title: Collections Supervisor                                                          

Department: Asset Quality 

Work Arrangement: Hybrid                                                                        

We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community.  Our principles support Greylock’s mission and our goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut. 

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.

There is a $2,000 non-discretionary bonus available for full time employment. Eligibility for the bonus is $1,000 after successful completion of onboarding to be paid in the second paycheck, and $1,000 after 6 months of continued satisfactory service.

Under the general supervision of the Asset Quality Manager, supervises the daily activities of all collection activities in conformance with established Credit Union policies, strategies and procedures.

Key Job Requirements:  

1. Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. 

2. Plans, coordinates and supervises the Credit Union-wide collection activities for all products.  

3. Recommends re-payment terms in delinquent cases to ensure an appropriate balance between the protection of Credit Union assets and the rights of the member.  Ensures that contact with delinquent members is accomplished in a timely and professional manner.

4. Coordinates the recovery and/or repossession of collateral on defaulted loans.  Manages the resale of vehicles and other collateral after repossession.

5. Ensures effectiveness of delinquency control systems and activities.  Develops and recommends strategies, policies and procedures to maintain the Credit Union’s goals regarding delinquency percentage, charge-offs and recoveries.

6. Keeps abreast of regulatory compliance and developments for assigned area and apprises staff of same.  Recommends procedural changes as needed to support prescribed requirements.

7. Manages and may participate in training process.

8. Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.

The above is a description of the ordinary duties of the position.  It should be expected that from time to time other duties, both related and unrelated to the above, might be assigned and, therefore, required.

Position Requirements:

  • Associate’s degree or its equivalent plus specialized coursework and training in credit and collections.  
  • Two to five years relevant experience.  
  • Working knowledge of consumer protection laws and all rules and regulations pertaining to repossessions and foreclosures.  
  • Strong communication and negotiation skills.  
  • Ability to use various types of office software, spreadsheet applications and PC proficient in Microsoft Office Suite. 

Other Requirements:

May require evening and weekend work


Supervisory Scope:

At least 3-4 direct reports

* In an effort to keep our employees and community safe Greylock has made the tough decision to implement a policy requiring all current and future employees to be fully vaccinated against COVID-19. To be considered fully vaccinated an individual would have to receive both doses of the two-shot series, or one dose of the single shot series. As well as completing the two-week period after receiving the last dose in which CDC guidelines say it takes to form full immunity. New hires will be required to provide their CDC vaccination cards pre-employment as proof that they have met these requirements. Greylock complies with Federal Law and will consider any medical or sincerely held religious exemption request provided. *  

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