Company Description: From our base in Pittsfield, in the Berkshire Hills of Western Massachusetts, we
help organizations enjoy the benefits of computers and information technology without the burden typically associated with planning, implementing and maintaining
Founded in 1987, CompuWorks has the experience, technical certifications, and depth of resources to be your outsourced IT
(Information Technology) department or to compliment your internal IT staff.
-Strategic Information Technology planning
-Local area network (LAN) and wide area
network (WAN) design and deployment.
-Computer network maintenance and support.
-Information Technology (IT) solution
-Hardware and software sales.
-Software and web solutions, including
website design and support.
-On-going and emergency network, PC/hardware
and connectivity support.
-Proactive and preventative maintenance for
computer hardware and networks.
-Network security solutions.
-Network & Data disaster recovery planning.
Service Desk Technician
To Commensurate With Experience
IT User Services/Help Desk
CompuWorks is seeking a Service Desk Technician to join our team! You will be assisting with the technological needs of clients, both large and small. We support a diverse client base allowing immersion in many facets of IT service. Our service desk team lends a helping hand in healthcare, banking, education, legal, manufacturing and other industries. If you're interested in seeking a career that will strengthen your technical ability across the board, CompuWorks has an opportunity for you.
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Documenting client IT environments
Following prescribed processes for managing service requests
Track customer issues and resolutions
After hours support rotation
Experience in IT troubleshooting and problem resolution
Customer service experience
Ability to build rapport with clients
Ability to communicate to clients in a non-technical manner
Strong troubleshooting and critical thinking skills
Discipline to follow defined processes, track time, and create/revise documentation
Positive and professional demeanor
History of employment success and commitment
A+, Net+, Security+ and ITIL certification a plus