REMOTE CALL CENTER REPRESENTATIVE

REMOTE CALL CENTER REPRESENTATIVE

Remote work opportunity for Call Center Representatives!

Solid Customer Service skills needed with some sort of medical background. Variety of shifts available, Full Time, Part Time, Split Shift, Weekend Only - all require at least one weekend day.  -- -  Must be available for Two weeks of  1st shift training.

Provide a wide range of routine call processing, telephone answering services, and associated administrative functions, including processing medical and non-medical emergency calls. This position is deemed essential and requires working during emergencies/inclement weather. These are temp to hire roles.

Company to provide phone and headset, but a laptop of desktop with screen resolution of 1920 X 1080 will be needed. Internet connection required, as is a quiet home work environment.  

• Answer, screen and process incoming centralized attendant, radio-paging, and telephone answering service calls from a diversified customer base.  Act in a prompt, accurate, and courteous manner while maintaining established standards, call statistics, and proper phraseology. 
• Perform to meet all Call Center performance measures.  Adhere to all Company policies and procedures, including but not limited to, attendance and promptness.
• Respond to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing proprietary software.
• Take messages for offices to ensure that information is obtained and delivered to the desired customers’ expectations.
• Process calls for foreign languages following client instructions to ensure proper billing.
• Update databases, including on-call statuses and customer profiles to reflect the most current contact location of personnel.
• Prepare, code, and process a variety of transmittals to include directory changes, physician sign-outs, account profile changes, etc.
• Maintain confidentiality of client information.
• Maintain regular attendance; attendance is required during emergency situations/inclement weather.  
• Assist and help other less tenured Customer Service Representatives. 
• Refer unusual call requests, technical problems, and complex inquiries to management as needed.
• Perform other duties as assigned.

• Minimum of one year of call center and/or experience in dealing with the general public in a customer service capacity.  
• Familiarity with medical terminology and servicing telephonically preferred.
• Excellent verbal and written communication skills with the ability to present clear, concise, and timely communications.  Work with a sense of urgency, courtesy, and tact.
• Ability to operate general office equipment. Typing speed of 35 WPM.
• Ability to process a high volume of calls in a fast paced environment.  
• Ability to overlap and take multiple types of calls with various pieces of equipment simultaneously. 
• Ability to manage multiple tasks concurrently in an occasional stressful environment.
• Professional interpersonal style; ability to interact and work with a diverse range of people.
• Ability to work on several different unrelated tasks at the same time. 
• Exhibit a ‘can-do’ attitude and flexible work style approach.
• Ability to adhere to a changing work schedule; start work on time.
• Ability to adapt to flexible work schedule to meet Call Center operational demands
• Patience and flexibility to meet challenges of constantly changing demands.
• Ability and willingness to be on-call and work a flexible schedule, including nights, weekends, and holidays.
• Ability and willingness to maintain confidentiality at every level.