Are you organized, dependable, and thrive in a fast-paced environment?
Join our growing team and become an essential part of our mission to provide safe, reliable non-emergency medical transportation services for our community.
Position Summary:
As a Dispatcher in our Cabulance Division, you’ll be at the heart of daily operations—answering multi-line phones, coordinating rides, and supporting drivers in the field. Your ability to stay calm under pressure and juggle multiple tasks will be key to your success.
Key Responsibilities:
- Answer and manage high volumes of incoming calls in a busy office setting
- Dispatch and assign calls to drivers via phone or two-way radio
- Provide real-time directions and support to drivers
- Schedule transportation bookings and manage updates
- Perform data entry, filing, and other general clerical duties
- Assist with monitoring and occasional driving tasks as needed
What We’re Looking For:
- Strong communicator with excellent customer service skills
- Highly organized and able to prioritize in a busy environment
- Computer literate, comfortable with office and billing software
- Dependable, with a professional and positive attitude
- Able to multi-task and follow direction with attention to detail
- Knowledge of Berkshire County and local geography is a plus
- Willingness to learn and take on other tasks as needed
