Disability Claims Specialist - The Guardian Life Insurance Co. of America - Pittsfield

At Guardian, we live our Purpose every day. As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We create experiences for you to grow and enrich your career and future as a Disability Claims Specialist. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives.  We will help build the core competencies you will need to be a successful Disability Claims Specialist. In your first year, we will provide extensive training in a highly supportive environment.

If you have an internal drive to investigate using your critical thinking skills to assess policy matters and the ability to manage competing priorities while meeting deadlines, this is your opportunity to make a difference, grow your career, and be a part of moving the organization into the future.  

The projected pay rate for this position is $30.00 per hour, with a 3% annual bonus target.  This is a good faith estimate of base pay for the primary location of this position.  The pay for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. 

In the role, you will

• Analyze policy language, medical, financial, and other claim documentation.   
• Apply critical thinking, investigative, and problem-solving skills to make objective claims decisions.
• Demonstrate resourcefulness in navigating complex situations and utilizing available tools, systems, and information to find thoughtful, effective solutions. 
• Ability to communicate effectively and professionally in writing with a variety of audiences including customers, as well as medical, financial, legal resources, and other key stakeholders. 
• Engage in extensive phone communication with customers; comfort and professionalism in live conversations is essential.  Phone interactions are the primary mode of customer contact.
• Work independently with self-motivation while embracing collaboration when needed. 
• Maintain composure and direction in high pressure situations. 
• Utilize communication skills to meet the customer’s needs, while demonstrating empathy, flexibility, responsiveness, and an action-oriented approach.
• Be expected to travel to meet with customers in-person.

You have    

• Bachelor's degree or high school diploma with equivalent work experience. 
• Demonstrate strong verbal skills for real-time conversations and equally strong written skills for clear, concise, and professional correspondence.
• Intrinsically motivated with a strong sense of accountability.
• Desire to engage customers with a solution-oriented mindset.
• Strong analytical skills, with attention to detail.  
• Ability to navigate multiple systems, resources, and information streams simultaneously.
• Experience with prioritizing with competing deadlines.
• Desire to grow and develop professionally through continuous learning and feedback.   

Location     

The primary office location for this position is Pittsfield, MA with a 3-days per week in office requirement (Tues - Thurs) with occasional travel to meet business needs. Mon and Fri are remote work days.