Job Title: Customer Service Rep for Bella Baby Photography.
Company: Bella Baby Photography NY, NJ, CT
Location: Williamstown MA / Hybrid
Employment Type: Full-Time | Includes occasional weekend availability (Saturday or Sunday as needed).
Job Description: We are seeking a compassionate, detail-oriented, and dependable Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our clients—answering questions, resolving concerns, and ensuring a smooth and positive experience from start to finish.
The ideal candidate is an excellent communicator, calm under pressure, and passionate about helping others. This position requires strong multitasking abilities, empathy, and a customer-first mindset. This hybrid position is crucial in driving our business growth and ensuring a seamless client experience from initial contact to final delivery.
Key Responsibilities:
- Respond to client inquiries via phone, email, and chat in a professional and timely manner
- Assist customers with booking sessions, accessing galleries, placing orders, and understanding products
- Provide product guidance and support throughout the post-session experience
- Resolve customer concerns with care, clarity, and efficiency
- Communicate order timelines, shipping updates, and troubleshooting steps
- Accurately document interactions and maintain up-to-date records in CRM systems
- Collaborate with other departments to ensure customer satisfaction
- Identify recurring issues and recommend process improvements to enhance the customer experience
- Uphold company standards for empathy, professionalism, and service excellence.
