Customer Service Representative - Bella Baby Photography - North Berkshire

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Bella Baby Photography
283 Cole Ave
WILLIAMSTOWN, MA 01267
Website: Click Here

Company Description:

Bella Baby Photography is a leading provider of in-hospital newborn photography, serving families across NY, NJ, and CT. We are dedicated to capturing and preserving life’s most cherished moments while delivering exceptional service and creating beautiful, lasting memories. As a fast-growing company, we pride ourselves on a collaborative, team-focused environment with a strong commitment to organization, efficiency, and customer care. As we continue to expand, we are looking for a talented and motivated individual to join our team!

Customer Service Representative
$45,000 Per Year
North Berkshire
Full Time
Customer Service
High School or Equivalent
Required
Up to One Year
Required
Fluent in Spanish and/or Portuguese - Preference: Required

Customer Service Representative (Bilingual: English/Spanish)

Location: Hybrid, 3 days remote and 2 days in our Williamstown office

About the Role
We’re looking for a caring, detail-oriented, and dependable Customer Service Representative to join our team. As the first point of contact for our clients, you’ll answer questions, resolve concerns, and make sure every family has a smooth, positive experience from start to finish.

The ideal candidate communicates clearly, stays calm under pressure, and genuinely enjoys helping others. This role requires strong multitasking skills, empathy, and a customer-first mindset.

What You’ll Do

  • Respond to client questions by phone, email, and chat in a professional and timely manner
  • Help clients book sessions, access their online galleries, place orders, and understand our products
  • Guide clients through product choices and support them after their session
  • Resolve client concerns with care, clarity, and efficiency
  • Keep clients informed about order timelines, shipping updates, and troubleshooting steps
  • Document every interaction accurately and keep records up to date in our CRM
  • Work with other departments to make sure clients are happy
  • Spot recurring issues and suggest improvements to the client experience
  • Represent our standards of empathy, professionalism, and excellent service

What We’re Looking For

  • Bilingual in English and Spanish (required)
  • High school diploma or equivalent
  • 1–2 years of experience in customer service, a call center, or another client-facing role
  • Strong written and verbal communication skills
  • The ability to stay calm, kind, and solution-focused in a busy environment
  • Excellent organization and multitasking skills
  • Comfort using CRM platforms and customer service software (such as Monday.com)
  • Tech-savvy, with the ability to help clients troubleshoot basic issues with online galleries and digital products
  • A flexible schedule, including occasional weekends or holidays when needed
  • Bonus: A passion for photography or knowledge of the industry