Commercial Lines Processor - MountainOne - Pittsfield

Position: Commercial Lines Processor

Reports to: SVP Commercial Lines Operations Manager

Grade: 103

Supervises: None

Pay Range: $20.20 - $26.00 an hour dependent upon qualifications and experience. 

The Commercial Lines Processor will compile, verify accuracy and maintain accurate and timely processing of insurance information in Company and in-house computer database(s). Maintaining complete and accurate company files.

Primary Responsibilities:

• Track and organize incoming renewal processing (edocs, hard copies, emails, etc.)
• Verify that all processing and renewal verification is handled in a timely fashion.
• Review completed & downloaded data for deficiencies or errors.
• Resolve deficiencies by using standard procedures or returning incomplete documents to appropriate AM for resolution.
• Maintain data entry requirements by following data program techniques and procedures.
• Issue Termination letter for accounts when processing policy cancellation for non-payments
• Mail or email renewal policies to clients as appropriate
• Assist bookkeeping department, as needed, with agency billing or updates to direct bill items.
• Any other duties which are required by management

Secondary Responsibilities

1. Contribute to team effort by handling all renewal processing within the required time frame

Qualifications

• High School Diploma.
• Understanding of insurance work methods and procedures.
• Ability to verbally effectively present information to clients, company and agency staff.
• Ability to be self-motivated, provide problem-solving capabilities and prioritize multiple tasks.
• Commitment to the company’s culture and established service standards.
• Ability to deal with and show discretion in confidential matters.
• 25% availability to travel outside of 25-mile radius and report to any office.
• Ability to sit, drive, bend, answer the phone, and perform computer input