Healing Arts Operations Manager

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Kripalu Center for Yoga & Health
57 Interlaken Road
Stockbridge, MA 01262

Website: kripalu.org/employment-opportunities

Company Description:
Kripalu Center for Yoga & Health is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Our purpose is to ignite personal and societal transformation and our vision is a world united in service towards well-being, justice, and peace.

Kripalu teaches skills for optimal living through experiential education for the whole person; body, mind, and spirit. It is the largest retreat center for yoga, health, and holistic living in North America. Each day, our employees strive to offer loving and compassionate service for our guests and for each other.

Kripalu is committed to becoming an employer and community where all belong. We have much work to do and we are committed to doing it. Our team and Board of Trustees have been working with partners from Race and Resilience to shift our understanding, behaviors, policies, and culture to embrace the principles of equity, diversity, and inclusion.

Kripalu is an equal opportunity employer who values diversity in its workforce. We do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, gender identity, sexual orientation, military status, national origin age, disability or genetic information, or any other basis, especially those prohibited by applicable law.

Healing Arts Operations Manager
20.-21.50 Per Hour
Stockbridge
Full Time
Hospitality/Travel/Tourism
Associate Degree
3+

Kripalu  is in Stockbridge, MA, located in the Beautiful Berkshires. 

BREATHE YOU HAVE ARRIVED...

Are you a team player? Have great organizational and leadership skills? Do you work well under pressure? Are you culturaly diverse? 

Kripalu is looking for a Healing Arts Operations Manager who is able to work a flexible schedule (nights, weekends, holidays).

Hours Are:

Monday  9am-5:30pm, Tuesday (Off), Wednesday (Off), Thursday 1pm-9:30pm, Friday 12pm-8:30pm, Saturday 10am-6:30pm, Sunday 9am-5:30pm

We offer a year round position with immediate benefits such as; Vacation and personal time, Holiday and Paid Sick Leave, 403(b), Retirement Plan, Kripalu pays a 50,000 Life Insurance Plan as well as Short and Long Term Disability.  Also offers low cost Dental, Medical Insurance, Vision, Supplemental insurance program options, Free and discounted program opportunities, Kripalu Shop discount, Healing Arts services discount, Reduced meal cost, Use of beautiful ground, hiking, trail and private beach and a smoke and tobacco free campus and more.

POSITION SUMMARY

The Kripalu Healing Arts Operations Manager is responsible for the daily operations of the Healing Arts department . The Operations Manager is responsible for ensuring that the department meets departmental objectives including high-levels of customer satisfaction, administrative duties, employee morale, overseeing the Healing Arts Advisors and the Healing Arts department in the absence of the Director. 

ACCOUNTABILITIES

  • Provides strong leadership with dedication to onboarding, training, mentoring, and motivating the team including therapists, supervisors and reception staff.
  • Responsible for leading the team to achieve high levels of customer satisfaction as well as support the operations of Healing Arts
  • Handles guest recovery following departmental guidelines. Build effective relationships with guests and identify guest’s expectations. Track guest follow through until completion.
  • Analyze and solve any billing mistakes and questions in a timely fashion.
  • Effectively manage advisors schedule so that departmental and organizational needs are met.
  • Willingness to learn the Healing Arts systems and processes.
  • Interfaces with multiple internal departments and external vendors to insure strong communication and client/customer satisfaction
  • Works with the Healing Arts Leadership team to develop policies and procedures that support the goals of the department to generate sales, operate efficiently, provide excellent customer service, and build a positive work environment.
  • Leads the department in the absence of the Healing Arts Director.
  • Responsible for evening and weekend supervision of the department.
  • Analyzes customer feedback and provides strategic direction to continuously improve overall guest experience.
  • Partner’s with the Director to ensure compliance to professional standards, state and local licensing and regulations as they affect the area within the organization.
  • Maintains and develops external relationships with local training organizations.
  • Maintains and develops a culture of best practices in staff health and safety in conjunction with Safety Committee.

 

COMPETENCIES

  • Demonstrated commitment to valuing equity, diversity and contributing to an inclusive environment.
  • Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles.
  • Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
  • Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
  • Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
  • Embraces experiences as learning opportunities.
  • Accepts responsibility for personal and professional learning and growth.
  • Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.

ESSENTIAL SKILLS AND EXPERIENCE

  • BA or an equvaliant of 3 years experience or Associates Degree or an equvaliant of 3-5 years experience
  • Proven ability to lead to a large group of both professional and guest services staff.
  • Excellent computer skills 
  • Knowledge and experience of property management software or willingness to learn
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