Rental Housing Programs Administrative Assistant
Pittsfield, MA | Full-Time | $42,000–$47,000
We’re looking for a reliable, organized Administrative Assistant to support a busy Rental Housing Programs team. This role is a mix of admin support, customer service, and landlord coordination—you’ll be the go-to person helping keep things running smoothly day to day.
If you’re detail-oriented, good with people, and comfortable juggling tasks, this is a solid opportunity to get into a stable, meaningful role.
What You’ll Be Doing
Day-to-Day Admin Support
- Handle scheduling, emails, mail, and general office coordination
- Keep program files organized (both paper and digital)
- Enter and maintain data in internal systems
- Help prepare reports, spreadsheets, and documentation for audits or reviews
Landlord & Property Owner Support
- Act as the main point of contact for landlords and property owners
- Answer questions about program participation and housing contracts
- Help schedule property inspections and track results
- Maintain landlord contact lists and send out updates or notices
- Assist with meetings, outreach, and general communication
Participant Support & Compliance
- Assist program participants with basic questions and direct more complex issues appropriately
- Help with annual paperwork, recertifications, and rent requests
- Support documentation for hearings or appeals when needed
- Handle sensitive information with confidentiality and care
Customer Service
- Respond to a high volume of calls and emails in a professional, timely way
- Clearly explain program basics and next steps
- Connect people with the right internal team or outside resources when needed
What We’re Looking For
- Strong organization and attention to detail
- Comfortable using Word, Excel, and basic computer systems
- Clear communication skills—both written and verbal
- Ability to stay patient and professional with a wide range of people
- Able to follow processes and make routine decisions confidently
Qualifications
- High school diploma or GED required
- Associate’s degree is a plus
- Prior admin or human services experience helpful, but not required
Work Environment
- Office-based role
- Primarily desk/computer work with occasional light lifting (up to 10 lbs)
MOLARI Employment and HealthCare Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. MOLARI does not charge any fees to candidates.
