Residential Coordinator & Case Manager (Full-Time) – Nonprofit - Elder Services of Berkshire County - Pittsfield

Sign on Bonus:  $1,500.00

Key Responsibilities

Residential Coordination

• Connect residents of all ages with community resources and supportive services, including assistance with applications for food benefits, transportation services, health insurance, and in-home support programs.
• Collaborate closely with local housing authority staff to foster a safe, supportive, and inclusive living environment.
• Plan and coordinate social, recreational, and educational activities to enhance residents’ quality of life and encourage community engagement.
• Develop and distribute a monthly newsletter to inform residents about on-site programs, services, and community events.
• Serve as a resource and point of contact for residents seeking information or assistance navigating community services.

Case Management (Elder Services State Home Care Program)

• Conduct comprehensive client assessments to identify needs and service gaps.
• Develop and implement individualized service plans that support client independence and safety.
• Arrange, coordinate, and monitor home care and community-based services.
• Advocate for clients with service providers, agencies, and healthcare partners.
• Maintain accurate case documentation and records in accordance with program and regulatory requirements.
• Monitor client progress and adjust services as needed to ensure quality care.

Qualifications

• Bachelor’s Degree preferred (not required) in:
• Social Work
• Human Services
• Psychology
• Sociology
• Related field
• Candidates with a other degree may be considered with demonstrated experience or strong interest in human services through employment, internships, volunteer work, or related studies.
• Valid driver’s license required, with willingness to travel and reliable transportation.
• Strong Microsoft Office skills required; database experience preferred.

Core Competencies

• Ability to read and write English fluently.
• Excellent interpersonal, oral, and written communication skills.
• Strong telephone and customer service skills.
• Commitment to working with older adults and sensitivity to aging-related issues.
• Knowledge of community resources and support systems.
• Ability to work with individuals from diverse backgrounds, cultures, and abilities.
• Strong clinical, social work, and problem-solving skills.
• Accurate record keeping and documentation skills.
• Excellent time management and organizational skills.
• Ability to work independently, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office and database systems.

Beneficial Experience

• Experience in Human Services or Social Services.
• Bilingual Spanish - $1,000 differential available.