Service Advisor (Customer Relations)


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Lenco Industries
10 Betnr Industrial Drive
Pittsfield, MA 01201
Website: Click Here

Company Description:
Lenco is proud to serve as the nation’s leading designer and builder of tactical armored vehicles for Police, Fire, EMS, Military and Government agencies worldwide. Lenco is a well-respected, family-owned & operated business in our third generation and has been quietly growing in the Berkshires since 1981. With over 110 employees and three Pittsfield manufacturing facilities totaling over 160,000 SF, our staff enjoys clean, bright, organized workspaces; top notch equipment and company safety protocols that prioritize our employees’ health, safety and well-being. Our company culture reflects a cooperative team spirit and feeling of accomplishment producing world class response & rescue vehicles that are highly regarded and internationally recognized as protecting and saving countless lives. Our business is growing, and we seek hard-working & dedicated people who value the pay, benefits, work environment and job satisfaction our company offers. Please visit to learn more.
Service Advisor (Customer Relations)
Per Year
Full Time
Service Technician
Associate Degree

JOB SUMMARY: The Service Advisor is the on-going point of contact for all customer related questions, vehicle repairs and recommended vehicle services.


  • Diagnose vehicle concerns in the field via phone / e-mail correspondence and provide repair solutions
  • Coordinate offsite vehicle repairs
  • Process subcontractor Repair Orders and submit to Accounts for payment
  • Maintain the Vehicle History Database
  • Generate monthly Customer Contact Reports and submit to Senior Management
  • Primary Point of Contact for vehicle-related warranty and maintenance concerns
  • Conduct customer training, facility tours and new vehicle orientation during the inspection and acceptance phases of procurement
  • Primary Point of Contact for all Technical Support and Customer Relations aspects of Lenco vehicles after sale
  • Create and maintain Vehicle Operations Manuals
  • Support the research of products and equipment for custom installations, as required
  • Assist Sales and Engineering Department with customer prebuild conferences and product integration, as required
  • Conduct out-of-service maintenance checks on vehicles, as required
  • Provide Technician Training for companies servicing Lenco products in the field
  • Compile Maintenance Schedules and Spare Parts Lists for potential future procurements
  • Interface with current customer base regarding installation of Lenco supplied parts and accessories
  • Evaluate data for trends and alert Engineering as needed. Assist with potential repair solutions
  • Create Sales Orders to facilitate warranty parts shipments
  • Coordinate with vendors to facilitate vendor warranty parts replacement pertaining to specific vehicle options


  • Represent Lenco at industry trade shows and platform demonstrations as required


· Lenco Customers

· Sales Department

· Engineering Department

· Parts Sales Department

· Production

· All levels of Management


· Diagnosis proficiency in the automotive industry

· Customer Technical Support


· Associates degree in a technical discipline or 5+ years in a related field


· Valid driver’s license required

· ASE certification a plus

· OEM certification a plus


· Excellent listening skills

· Ability to follow directions

· Ability to maintain focus

· Meet deadlines

· Basic math skills required (add, subtract, divide and multiply)

· Ability to read and write

· Ability to take and understand measurements

· Ability to read and understand technical documents and wiring diagrams

· Follow safety and materials policies and procedures

· Strong attention to detail


· Must be able to pass physical exam

· Ability to lift a minimum of 70 lbs.

· Ability to exert maximum force to pull and carry objects

· Must be able to climb into, onto and under vehicles

· Extended periods of sitting, standing, bending, squatting, and kneeling

· Vision a minimum 20/40 with or without corrective lenses

· Good hearing


· Lenco Industries supports and complies with all Federal and State Safety, Health and Environmental (SHE) requirements. All employees are required to comply with and participate in all Lenco Industries’ SHE programs. Safety is everyone’s responsibility. Working safely is a precondition of employment.


· The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Salary: $20.00 - $30.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Day range:

Monday to Friday


8 hour shift


Associate (Preferred)

  • Experience:

Customer service: 3 years (Preferred)

  • Automotive: 3 years (Preferred)

Work Location: One location