HCEC & Operations Specialist (Direct Hire)
Salary: $42,000–$47,000/year (DOE) + Robust Benefits Package
We are partnering with our client to hire an HCEC & Operations Specialist for a direct hire opportunity. This role is ideal for a highly organized, customer-focused professional who can manage front office operations while supporting housing services and community programs.
This position plays a key role in creating a welcoming, responsive, and accessible experience for individuals seeking housing assistance—whether in person, by phone, or online.
Key Responsibilities
Front Office & Administrative Support:
- Serve as the first point of contact for visitors, callers, and external partners
- Manage reception duties, mail handling, and daily office coordination
- Support vendor coordination, supply inventory, and office organization
- Assist with onboarding logistics and general administrative projects
- Maintain calendars, signage, lobby materials, and office systems
- Monitor shared inboxes, voicemails, and ensure timely routing of inquiries
Housing Consumer Education Center (HCEC):
- Provide high-quality customer service to individuals seeking housing support
- Assist walk-ins with intake forms, referrals, and resource navigation
- Manage HCEC intake process, including phone, email, and online submissions
- Enter and track all activity in CHPM data system
- Assess housing needs and recommend next steps, resources, or referrals
- Maintain up-to-date resource materials for clients and staff
- Participate in team meetings and case discussions
First-Time Homebuyer (FTHB) Program:
- Coordinate registrations, data tracking, and reporting
- Deliver workshops in accordance with CHAPA standards
- Support overall program operations and success
Qualifications:
- Bilingual (Spanish preferred)
- Strong customer service skills, especially working with individuals in crisis
- Excellent communication and organizational abilities
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to multitask and adapt in a fast-paced office environment
- Previous administrative or front office experience preferred
Education:
- High School Diploma or Vocational equivalent required
Work Environment & Physical Requirements:
- Primarily office-based role with standard equipment use
- Light physical activity (lifting up to 10 lbs, occasional walking)
- Frequent computer use and repetitive hand motions
What We’re Looking For:
Someone who can balance compassion with efficiency—comfortable managing a busy front desk while supporting individuals navigating housing challenges. This is a mission-driven role with real community impact.
