Information & Referral Specialist - Elder Services of Berkshire County - Pittsfield

General Description:

The Information & Referral Worker position is responsible for providing information and referrals to callers, potential consumers, family members, and consortium partners. Assists in assessing needs, identifying and linking the most appropriate service and/or agency to respond to those needs.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education/Experience Requirements:

Bachelor’s degree in human services or related field preferred, or a High School Diploma/GED and a minimum of three years’ experience working with elders and/or telephone information and referral is required. Candidates for the position who have demonstrated abilities in human services but who cannot meet these criteria may apply for a waiver.

Other Knowledge/Abilities:

Excellent interpersonal skills; strong oral and written communication skills

Strong assessment, communication and counseling skills

Commitment to working with the elderly and disabled adults; strong sensitivity to aging and disability issues

Ability to work successfully over the phone

Crisis intervention/problem-solving skills

Familiarity with community resources

Ablility to work well with community agencies and individuals in a professional manner

Leadership ability; independent thinker; self starter

Proficiency in Microsoft Office and experience using databases

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 37.5 per week