POSITION SUMMARY
The VSO Administrative Assistant provides essential clerical and client-service support to the VSO in delivering high-quality assistance to veterans and their families. This position plays a key role in ensuring the timely processing of veteran benefit claims, maintaining accurate records, and supporting the day-to-day operations of the Veteran Services office. The ideal candidate is personable, organized, and committed to serving the veteran community.
The responsibilities and duties listed below are illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
PRIMARY DUTIES
The VSO Administrative Assistant greets and assists veterans, family members, and visitors in person, by phone, and through email, and is responsible for scheduling appointments, maintaining calendars, and overseeing general office communications. The assistant collects, organizes, and tracks documentation required for veteran claims and benefits while inputting and updating confidential client information in secure systems with strict adherence to confidentiality requirements. The role includes preparing forms, letters, reports, and other materials needed for claims processing and maintaining both digital and physical filing systems to ensure efficient retrieval of information.
Additional responsibilities include providing general administrative support such as copying, scanning, and data entry, and coordinating with outside agencies, government offices, and community partners as needed. The assistant also supports the VSO with special projects, outreach events, and other office operations.
