Our Client, located in Pittsfield, is seeking a Tenant Relations Specialist to support residents and help maintain safe, well-managed affordable housing communities. This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams.
Pittsfield, MA | Full-time | Direct Hire
Salary: $42,000–$47,000 annually
Key Responsibilities
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Serve as a point of contact for tenants, address concerns, and help resolve conflicts.
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Monitor rent accounts and follow up on unpaid rent and maintenance fees.
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Conduct apartment showings and coordinate tenant move-ins and move-outs.
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Support annual resident recertifications and collect required documentation.
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Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.
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Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.
Qualifications
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Associate degree or background in Business Administration or Social Services.
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Two to five years of experience in real estate, property management, or social services.
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Management experience is a plus.
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Strong communication, organization, and conflict-resolution skills.
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Ability to work independently and respectfully with people from diverse backgrounds.
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Proficiency with Microsoft Outlook, Excel, and Word.
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Valid driver’s license and reliable transportation.
Work Requirements
This position includes office work and regular travel to residential properties. Availability for evening and weekend emergency calls and occasional after-hours meetings is required.
Our Client, located in Pittsfield, is seeking a Tenant Relations Specialist to support residents and help maintain safe, well-managed affordable housing communities. This role combines tenant communication, problem-solving, rent collection, and coordination with property management and resident services teams.
Pittsfield, MA | Full-time | Direct Hire
Salary: $42,000–$47,000 annually
Key Responsibilities
-
Serve as a point of contact for tenants, address concerns, and help resolve conflicts.
-
Monitor rent accounts and follow up on unpaid rent and maintenance fees.
-
Conduct apartment showings and coordinate tenant move-ins and move-outs.
-
Support annual resident recertifications and collect required documentation.
-
Enforce lease terms and community guidelines, issue required notices, and attend court when necessary.
-
Visit properties weekly and work with internal teams to connect residents with support and maintain compliance with housing requirements.
Qualifications
-
Associate degree or background in Business Administration or Social Services.
-
Two to five years of experience in real estate, property management, or social services.
-
Management experience is a plus.
-
Strong communication, organization, and conflict-resolution skills.
-
Ability to work independently and respectfully with people from diverse backgrounds.
-
Proficiency with Microsoft Outlook, Excel, and Word.
-
Valid driver’s license and reliable transportation.
Work Requirements
This position includes office work and regular travel to residential properties. Availability for evening and weekend emergency calls and occasional after-hours meetings is required.
