SHINE Program Assistant (Serving Health Insurance Needs of Everyone) - Elder Services of Berkshire County - Pittsfield

Position Overview:
We are seeking a dedicated and organized SHINE Program Assistant to support the Program Manager in delivering high-quality services to the community. This full-time role provides essential administrative and clerical support while playing a key part in coordinating volunteers and assisting consumers with health insurance counseling needs. The ideal candidate is detail-oriented, compassionate, and committed to serving older adults and individuals with disabilities.

Key Responsibilities:

• Provide administrative and clerical support to the SHINE Program Manager
• Coordinate, schedule, and support SHINE volunteers
• Assist with volunteer onboarding, mentoring, and ongoing engagement
• Provide counseling and assistance to consumers regarding health insurance options
• Maintain accurate records, databases, and program documentation
• Support outreach, reporting, and quality improvement initiatives
• Ensure confidentiality of sensitive client and program information
• Assist with day-to-day office operations in a fast-paced environment

Qualifications:

• Associate’s degree preferred
• Minimum of 3 years of administrative experience required
• Ability to complete and pass SHINE training and state certification exam within one year of hire and maintain annual certification

Core Competencies:

• Excellent interpersonal skills with strong oral and written communication abilities
• Demonstrated commitment to human services, particularly serving older adults and individuals with disabilities
• Sensitivity to aging-related issues and ability to maintain strict confidentiality
• Leadership ability with a self-starter mindset and strong critical thinking skills
• Proven team-building and collaboration skills
• Ability to thrive in a fast-paced, dynamic work environment
• Knowledge of quality improvement programs and processes
• Proficiency in Microsoft Office Professional and experience working with databases
• Exceptional organizational and time management skills

Why Join Us:
This role offers the opportunity to make a meaningful impact in your community by helping individuals navigate complex health insurance systems while supporting